Customer Service

Compare Customer Service

TD Bank
• Customer Service: 24/7 Live Customer Service (Telephone)
Pros: Extended banking hours Low requirements to waive monthly fees No foreign transaction fees

Cons: No free checking Low APY Only on East Coast
Our Review: (3.4) If you are tired of banks with "banker's hours," you may enjoy the extended hours TD Bank offers. While its physical locations are predominately located on the East Coast, their online banking services are available nationwide... Read full review
TD Bank Convenience Checking - $150 Cash Bonus


US Bank
• Customer Service: 24/7 Live Customer Service (Telephone)
Pros: Promo CD with high APY Free student account 24/7 customer service

Cons: High minimums to waive fees Low savings APY
Our Review: (3.7) U.S. Bank is the country's fifth largest bank, but does that make them a bank that will suit your banking needs? Do you need one of the country's largest banks or is a smaller bank more your style?... Read full review
SMART Savings Program – Up to $100 Cash Bonus


Citibank
• Customer Service: 24/7 Live Customer Service (Telephone)
Pros: Perks for high balance customers Many fee-free ATMs Global presence

Cons: No free checking option Higher balance requirements Low savings APY
Our Review: (3.5) Citibank offers credit cards and banking services. But service fees and balance requirements are on the high side. Is it the right bank for you? Keep reading to find out... Read full review
Citi Account Package - $400 Bonus


Discover Bank
• Customer Service: 24/7
Pros: 1% cashback checking High APYs 24/7 customer service

Cons: No interest checking $2,500 minimum deposit for CDs Overdraft fees
Our Review: (4.8) Discover offers high interest rates on its online savings and CD accounts. But there are downsides. Here's what you need to know before you open an account... Read full review
Discover Online Savings - $150 Cash Bonus


Regions Bank
• Customer Service: 24/7 Telephone Customer Service
Pros: $50 to open checking account Relationship Rewards program LifeGreen Savings annual bonus

Cons: No free checking option Limited branches Low savings APY
Our Review: (3.4) Regions Bank offers a variety of deposit products, easy account opening requirements, and special reward programs. Read on to see if this bank is right for you... Read full review
LifeGreen Savings Account – Up to $100 Annual Savings Bonus


James Allen
• Customer Service: 24/7 customer service
Pros: 360 degree HD video for every diamond Competitively priced with good selection of diamonds Large selection of setting options

Cons: Limited selection of super ideal cut diamonds
Our Review: (4.4) Thinking about buying an engagement ring from James Allen? Read this in-depth review to find out if it's the right retailer for you... Read full review
25% Off


Wells Fargo
• Customer Service: Available 24 hours a day, 7 days a week.
Wells Fargo offers nationwide access with thousands of ATMs and branch locations. But are their checkings and savings accounts right for you? Read on to see the best options... Read full review
Business Checking Account – $300 Cash Bonus


Citizens Bank
• Customer Service: 24/7 Telephone Customer Service
Pros: One Deposit Checking GoalTrack Savings 24/7 customer service

Cons: Low APY Heavy overdraft fees Limited branches
Our Review: (3.8) Are you looking for a bank that will not only keep your money, but also help push you to meet your financial goals? If so, you may want to consider Citizens Bank... Read full review
GoalTrack Savings Program – up to $250 in Gift Cards


SunTrust Bank
• Customer Service: 24/7 Telephone and Automated Customer Service
Pros: High APY for CDs Free student account Good customer service

Cons: No free checking option Low savings APY Limited branches
Our Review: (3.7) If customer service ranks high on your list, SunTrust Bank may be one you want to check out. While they offer interest rates comparable to most "big banks," they do offer that warm, fuzzy feeling some people look for in a bank... Read full review
SunTrust Business Checking - $200 Cash Bonus


Ally Bank
• Customer Service: 24/7
Pros: CD options No account minimums 24/7 customer service

Cons: Low Checking APY for lower balance customers
Our Review: (4.4) Ally Bank offers good interest rates and no account minimums. But is this popular online bank good for you? Learn the benefits (and drawbacks) here... Read full review
Online Savings Account


Blue Nile
• Customer Service: 24/7 customer service
Pros: Largest selection of diamonds online Low price guarantee

Cons: Limited data for most diamonds Limited setting choices
Our Review: (4.3) Blue Nile offers diamonds up to 40% lower, but are they good? Our review tells you what you need to know about this large online jewelry retailer... Read full review
Search for Diamonds


KeyBank
• Customer Service: Telephone Service available 24/7
Pros: HelloWallet financial tools Free checking option 24/7 customer service

Cons: Limited branches High account fees
Our Review: (3.3) Are you looking for a no-frills checking account or maybe a bank that offers relationship banking services/interest rates? You may have found your fit with KeyBank... Read full review
Key Gold Money Market Savings Account – 15,000 Reward Points


Charles Schwab Bank
• Customer Service: 24/7 Live Customer Service (Telephone and Chat)
Pros: No account minimum No service fees Refund all ATM fees

Cons: Only checking or savings Must do banking online
Our Review: (4.3) Charles Schwab is more than a brokerage. It also offers high yield checking and savings interest rates that might far surpass your local bank. Read on to learn the pros and cons... Read full review
High Yield Investor Checking – Unlimited ATM Rebates


ADT
• Customer Service: 24/7 customer support and monitoring.
Pros: Brand recognition Professional installation

Cons: Long-term commitment
Our Review: (4.2) ADT is certainly the most popular name in home security, but is it really the best? Our in-depth review will give insight into its pros and cons... Read full review


Charles Schwab
• Customer Service: 24/7
Pros: Vast selection of commission-free ETFs and mutual funds 2 platforms (one for beginners and one for advanced traders) 24/7 customer service including online chat

Cons: Commission costs on mutual funds outside of the commission-free funds Robo-advisor option requires a minimum investment of $5,000
Our Review: (4.2) Charles Schwab is one of the oldest names in the world of investing. With low fees, no account minimums, and robust research tools, it's a good brokerage for all levels of investors... Read full review
500 Commission-Free Online and Options Trades


Merrill Edge
• Customer Service: 24/7
Pros: No account minimums Current Bank of America customers experience seamless account integration Robust research opportunities

Cons: Platform is not friendly for frequent traders who execute quick trades No commission-free ETFs available Market research reports can be hard for beginners to understand
Our Review: (4.3) If you are looking for excellent customer service, competitive pricing, and robust investment options, you may have found what you are looking for in Merrill Edge... Read full review
Get $150 with New Merrill Edge Account

TCF Bank
• Customer Service: 24/7 Telephone Customer Service


Vivint
• Customer Service: 24/7
Pros: High-tech system Professional installation Comprehensive features

Cons: 42 month contract
Our Review: (4.2) Vivint offers high-tech features that set it apart, but is this home security system worth the high monthly fee? Read this in-depth review to learn if Vivint is any good before you commit... Read full review


Whiteflash
• Customer Service: 24/7 customer service
Pros: A CUT ABOVE® Large selection of super ideal cut diamonds Actual photo, light performance imagery, and hearts & arrows imagery

Cons: In-house inventory limited to round and princess cuts
Our Review: (4.2) Do Whiteflash diamonds really sparkle more? Is Whiteflash worth the money? Read this in-depth review to learn the pros and cons of Whiteflash... Read full review
Search for Diamonds


HSBC Bank
• Customer Service: 7am - 12 midnight (ET), 7 days a week
Pros: Global presence High online savings APY

Cons: Not in every state
Our Review: (4.7) HSBC Bank offers a full array of services for different needs, including a high-yield online savings and several checking options. But there are downsides. Read on for the pros and cons... Read full review
HSBC Direct Savings - 2.05% APY


Ritani
• Customer Service: 8:00 am - midnight M-F, 10:00 am - 7:00 pm Saturdays, and noon - 9:00 pm Sundays (ET) by phone or live chat.
Pros: Free in-store preview to inspect your ring in-person before deciding to purchase Free expert gemologist consultation Lifetime care package

Cons: Not all diamonds have HD videos Limited selection of super ideal cut diamonds
Our Review: (4.3) Ritani gives you more confidence by allowing you to preview your ring in person before buying it. Sounds promising, but is this online jeweler good? Read on... Read full review
Search for Diamonds


Santander Bank
• Customer Service: Mon-Sun 6:00 am - 10:00 pm (ET) (excluding Christmas Day)
Pros: Easy to waive monthly fees High APY for CDs Free student checking

Cons: Low interest for Premier Plus Checking
Our Review: (3.8) If you're in the Northeast, Santander Bank offers solid basic checking and savings options, as well as competitive rates for CDs. Read on to see if it fits your needs... Read full review
Basic Checking Account - $225 Bonus


Bank of America
• Customer Service: Mon-Fri 8am - 11pm(ET)
  Sat-Sun 8am - 8pm (ET)
Pros: National availability Extended customer service hours Full service bank

Cons: No free checking option Low interest rates Many misc. banking fees
Our Review: (3.2) If you are looking for a bank to conduct most of your money business, Bank of America may be a good fit. With options for checking, savings, CDs, IRAs, and investment accounts, you can potentially have all of your financial accounts in one place... Read full review
Advantage Plus Banking Checking Account - $100 Bonus


PNC Bank
• Customer Service: Mon-Fri 7:00 am - 10:00 pm, (ET)
  Sat & Sun 8:00 am - 5:00 pm (ET)
Pros: Virtual Wallet tools Relatively easy to waive fees Free student account

Cons: Limited branches Low APY
Our Review: (3.5) PNC Bank has relatively low requirements to waive fees and offers many financial tools to help you meet savings goals. Read on to see if this East Coast bank is right for you... Read full review
Virtual Wallet with Performance Select Checking - $300 Cash Bonus


Capital One
• Customer Service: Mon-Sun 8am - 11pm (ET)
Pros: Overdraft protection options No account minimums 27 Capital One cafes for in-person support

Cons: Lower savings APY compared to other online banks
Our Review: (4.3) Capital One 360 checking and savings accounts are free to open and offer higher-than-average APY rates. Does this popular web bank live up to its claims? Find out if it's right for you... Read full review
Capital One 360 Checking - $25 Offer


Frontpoint
• Customer Service: Monday to Friday from 8am to 11pm Eastern. Saturday and Sunday from 10am to 6pm Eastern. 24/7 Monitoring.
Pros: Excellent customer service Easy installation

Cons: Plans start at $34.99/month Equipment cost
Our Review: (4.3) Looking for a DIY home security system? Frontpoint is popular. But is it right for your home? Read on for the pros and cons... Read full review
Free Personalized Quote


Synchrony Bank
• Customer Service: Mon-Fri 8am - 10pm (ET); Sat 8am - 5pm (ET)
Pros: Savings with ATM card High APY All balance tiers receive same rate

Cons: No checking account $2,000 minimum deposit for CDs Limited customer service hours
Our Review: (4.3) Synchrony offers some of the highest savings and CD rates. But there are downsides. Read this review before you open an account... Read full review
High Yield Savings


Interactive Brokers
• Customer Service: United States: Monday-Friday 8am - 10pm ET; Sunday 1pm - 7pm ET (24/7 Weekday service available in other countries)
Pros: Large number of investments, including options, futures, and forex Customize trading platform Tools and opportunities for research

Cons: $10,000 minimum to open an account. Platform can be too much for a beginner to understand Inactivity fees if you don't meet the trade commission requirements.
Our Review: (4.3) Do you have $10,000 and plenty of trading knowledge? Interactive Brokers may provide you with a solid trading platform. With their competitive fees and robust trading options, they are a common choice for the experienced trader... Read full review


LiveWatch
• Customer Service: Monday through Friday from 7am to 9pm Central. Saturday from 8am to 5pm Central. 24/7 monitoring.
Pros: Plans start at $19.99/month Cancel anytime Easy installation

Cons: Equipment cost
Our Review: (3.9) LiveWatch offers home security at a low monthly fee. You can cancel anytime, so what's the catch? Read this in-depth review for the pros and cons... Read full review


Vanguard
• Customer Service: Monday-Friday 8am -10pm ET
Pros: Large selection of mutual funds and commission-free ETFs Broker assistance is available at no additional cost Easy to use

Cons: Commission structure penalizes frequent traders Customer service wait times Commission costs on non-Vanguard investment options
Our Review: (3.9) Vanguard Brokerage may be a full-service broker, but typically long-term investors preferring ETFs and mutual funds see the greatest return on their investment with them... Read full review


Fifth Third Bank
• Customer Service: Mon-Fri 7:00 am - 8:00 pm (EST)
  Sat 8:30 am - 5 pm (EST)
Pros: Free Express Checking Free student checking Promo CD with high APY

Cons: Higher balance requirements Low savings APY Limited branches
Our Review: (3.3) Fifth Third Bank has higher balance requirements and high service fees if they're not met. But it offers some unique programs. Read on to see if Fifth Third Bank is a good fit for you... Read full review
Fifth Third Checking Account - $400 Bonus


M&T Bank
• Customer Service: Mon - Fri 8:00 am - 9:00 pm (ET); Sat - Sun 9:00 am - 5:00 pm (ET).
Pros: Free checking option High APY for Promo CD Free savings with checking

Cons: Fee heavy Subpar savings APY Limited branches
Our Review: (3.4) If you are on the upper East Coast, you probably see M&T Bank frequently. With a free checking option and a range of deposit accounts, does it meet your needs?... Read full review
Get Up to $250 With a New M&T Personal Checking Account


Protect America
• Customer Service: Monday to Friday 8am to 9pm Central. Saturday to Sunday 9am to 7pm Central. 24/7 Monitoring
Pros: Plans start at $19.99/month Free equipment with contract Easy installation

Cons: 3-year contract
Our Review: (4.4) Protect America offers home security starting at a jaw-dropping $19.99 per month. But it has limitations you need to know. Find out if it's right for your home... Read full review
Get Free Home Security Quote


CIT Bank
• Customer Service: Monday - Friday: 8:00 am - 9:00 pm (ET)
  Saturday: 9:00 am - 5:00 pm (ET)
  Sunday: 11:00 am - 4:00 pm (ET)
Pros: High APY No minimum deposit for savings No monthly service fees

Cons: No checking accounts No ATM card
Our Review: (4.5) CIT Bank offers high interest rates on its online savings and CD accounts. But there are downsides. Here's what you need to know before you open an account... Read full review
Open a Savings Builder High Yield Savings Account and Get a 2.25% APY. Terms Apply


Barclays
• Customer Service: Mon-Sun 8am - 8pm (ET)
Pros: High savings APY No account minimums

Cons: No checking account No ATMS Limited customer service hours
Our Review: (3.9) Barclays offers savings accounts and CDs with high interest rates, no minimum opening deposit, and low fees. So what's the catch? Read this review to see if Barclays is a good bank... Read full review
Online Savings Account
Brian Gavin

• Customer Service: Monday - Thursday 8:00 am - 8:00 pm, Friday 8:00 am - 5:00 pm, and Sunday 9:00 am - 1:00 pm (CT) by phone or live chat.

Pros: World-class super ideal cut diamonds Unique product lines for different budgets Actual photo, light performance imagery, and hearts & arrows imagery

Cons: Very small inventory of stones Short return period, not free return

Our Review: (3.7) Brian Gavin offers some of the world's highest quality diamonds at reasonable prices. It has several unique collections to suit different budgets. Read on for our in-depth review... Read full review



Brilliant Earth
• Customer Service: Monday - Sunday 7:00 am - 7:00 pm (PT) by phone or live chat.
Pros: Beyond conflict-free philosophy Selection of lab-created diamonds Beautiful and unique vintage settings

Cons: Smaller inventory of stones
Our Review: (4.2) Brilliant Earth is known for their ethically-sourced diamonds. But is the price worth it? Read our full review... Read full review
Search for Diamonds


Huntington Bank
• Customer Service: Mon–Fri 7:30 am - 7:00 pm (ET)
  Sat, 8:00 am - 5:00 pm (ET)
Pros: Free checking option 24-hr grace for overdrafts All day deposit 24-hr customer service

Cons: Limited branches low savings APY
Our Review: (3.9) Though Huntington Bank doesn't offer the best interest rates, it provides great accounts benefits and 24/7 customer service. Read on to see if this Midwest bank is right for you... Read full review
Huntington 25 Checking Account - $200 Bonus


Robinhood
• Customer Service: Monday-Friday 9am - 6pm ET
Pros: Commission-free stock trading on a mobile platform No minimum investment required

Cons: No retirement accounts Limited research No bond trading No mutual fund trading
Our Review: (4.0) Robinhood is a commission-free stock trading app. It has no minimum balance requirement, so what's the catch? Read this review for the pros and cons... Read full review
Invite Friends, Get Free Stocks


SimpliSafe
• Customer Service: 9am to 6pm Eastern, 7 days a week. 24/7 Monitoring.
Pros: No long-term commitment Low monthly fee Easy installation

Cons: Limited technology Equipment cost
Our Review: (3.8) SimpliSafe has low costs and no contract. But how good is this DIY home security system? Read on for the pros and cons and see how it compares... Read full review


ZacksTrade
• Customer Service: 9am - 6pm ET - Call (312) 265-9406 (local) or (888) 979-2257 (toll free)
Pros: Fees starting at $3 per trade Outstanding research tools No additional fees for broker assisted trades

Cons: Not beginner friendly $2,500 minimum to start
Our Review: (4.4) Stock traders that hear the name Zacks likely think of research. That's because Zacks has been a top provider of investment research for many years. The company has since broadened their services to offer an online brokerage firm... Read full review


Ally Invest
• Customer Service: (855) 880-2559 (Open 24/7)
Pros: Low commission for stock trades No account minimums Ally LIVE platform

Cons: No physical locations
Our Review: (4.4) Ally Invest (formerly TradeKing) offers one of the lowest trade fees, but is it good? Learn the pros and cons and see comparisons with other online brokers in this in-depth review... Read full review
Get Up to $3,500 Cash Bonus and Commission Free Trades for 90 Days


TD Ameritrade
• Customer Service: (800) 669-3900
Pros: Easy to Use Thinkorswim Platform Customer Service

Cons: Trade Fees
Our Review: (4.2) TD Ameritrade fees are higher than competitors, but is it worth it? We say yes and here's why. We analyze and compare it for you in our in-depth review... Read full review
Get 60 Days of Commission-Free Trading


E*TRADE
• Customer Service: (650) 599-0125
Pros: Expansive set of resources and tools Easy to use website Industry leader

Cons: Trade fees
Our Review: (4.2) E*TRADE is a highly well-known name, but does that mean it's that much better than its competitors? Read our in-depth review and see how it compares... Read full review
Get up to 500 Commission-Free Trades


Fidelity
• Customer Service: (800) 343-3548
Pros: Research reports Beginner-friendly tools Mobile app

Cons: Restricted platform
Our Review: (4.4) Thinking of opening a brokerage account with Fidelity? There are many reasons to love Fidelity and a few reasons to think about going elsewhere... Read full review
Get 500 Free Trades for 2 Years


Scottrade
• Customer Service: (800) 619-7283 (Monday to Friday 6am to 1am Eastern; Saturday and Sunday 9am to 7pm Eastern)
Pros: Low per trade fees Physical locations Easy-to-navigate website

Cons: No futures trading High broker-assisted fee
Our Review: (4.2) With low trade fees, excellent resources, and superior customer service, Scottrade is a highly trusted online broker. Read on for our in-depth review... Read full review
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