Stax Review

Stax Payments can save you up to 40% on credit card processing fees. But what's the catch? Read this review to find out.

	Save Up to 40%
	Overall Score	4.3
	Price	4.5
	Customer Service	5.0
	Contract	5.0
	Ecommerce	4.5
	High Volume Business	5.0
	Low Volume Business	2.0

5-point scale (the higher, the better)

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Pros and Cons

• Flat monthly subscription fee, starting at $99
• 0% markup on Interchange
• No long-term contract

• Extra add-on fees
• Not for low-volume businesses

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Bottom Line

Simple subscription-based processor for higher volume businesses

Stax is a good all-in-one option for a payment processor. Not only is it packed with features, they even offer 0% markup, so you can save more on processing fees.

But it's not always the best option for all types of businesses. Read on to know if it's the most cost-effective option for you.

What is Stax?

Stax Payments (previously known as Fattmerchant) is a payment processor that offers subscription-based pricing. It offers various credit card processing solutions and equipment, whether you accept online, phone orders, or in-person payments.

Unlike with other credit card processing companies, you only pay direct interchange costs per transaction with Stax. In exchange for losing the markup, you only need to pay the monthly fee.

Stax is Best for: Large Businesses with High Sales Volume
Stax's pricing model is ideal for larger businesses (with at least $20,000 monthly transaction volume). A small business may find the monthly fee expensive and may be better off with flat-rate pricing.

If you're considering Stax as your credit card processor, first take note of its pros and cons.

Pros & Cons

There are upsides and downsides to Stax Payments.

Stax's subscription pricing can be a double-edged sword, and whether or not it's good for you depends on your business type. If you process less than $20,000 per month, you may find better value elsewhere.

Dive into this review to know if Stax is suited for you.

Stax Review

Stax Payments is an ideal option since you're offered plenty of features in one platform. Unlike with other credit card processing companies, you won't have to rely so much on third-party integrations with Stax.

You can get payment processing solutions and point-of-sale terminals with it. And if you need more, you can explore the add-ons available.

Because you're not tied to long-term contracts, you can switch processors easily once you've outgrown the platform. But before you even think about switching, here are Stax's features.

Stax Core Features

Regardless of your monthly fee or transaction volume, you will get the same core features with Stax.^[1]

These core features let you:

• Process an in-person transaction
  Stax offers smart terminals and card readers that let you take swipe, dip, and tap payments. These terminals are cloud-based and customizable to your needs.

  The readers even let you accept payments on the go which is handy for mobile businesses. And with the Stax mobile app, you can use your phone or tablet for mobile payment processing.

• Accept online payments for your e-commerce store
  For your online sales, Stax integrates with multiple payment gateways like BigCommerce, WooCommerce, and Magento.

  You can also customize a shopping cart or use a pre-built one from Stax. And if you use QuickBooks Online, Stax will sync your sales so your books are always up to date.

  Pro tip: With Stax's shopping cart, customers remain on your website for the entire transaction. This can increase the likelihood of a completed transaction (and lowers cart abandonment).
  

• Take a keyed transaction with the virtual terminal
  Accept over-the-phone orders by using Stax's virtual terminal. All you need is a computer or mobile device— no extra hardware.

  Your sales will be synced with your smart terminal or mobile device for greater security. The virtual terminal also includes access to invoicing, inventory, and your customer database.

• Send and manage invoices
  Stax lets you create customizable invoices according to your brand. You can also schedule recurring billing or set scheduled payments for regular clients. And with Text2Pay, you can send these invoices through SMS.^[2]

  You can store customer details for card-on-file payments. This makes transactions convenient for you and your customers. You can also set up automatic updates for your cards on file to avoid denied transactions.

• Send payment links to your customers
  With payment links, customers can pay through text, QR codes, or email. And to avoid chasing those payments, you can set automatic payment reminders.^[3]

• Review data and analytics
  Reporting is one of the essential features of credit card processing companies. With Stax, you can monitor sales trends and customer payment history and manage refunds.

  Plus, you can do so anywhere you are with the iOS or Android mobile app.

Other Processing Services:
Stax Payments also offers ACH Processing and Zero-cost Credit Card Processing.

With ACH processing, you can collect funds electronically directly from the customer's bank account. ACH processing fees are typically more affordable than credit card processing fees.

On the other hand, zero-cost processing lets you add transparent surcharge fees. You can offset your processing costs by passing them on to your customers.

If you accept payments in person, Stax offers POS hardware that can help you out.

Stax Equipment

Stax offers a small selection of payment processing equipment, including:^[4]

• Dejavoo terminals
  
• Clover POS system
  
• Swipe Simple B250 Reader

Card readers and terminals are also essential for taking contactless payments like Apple Pay and Google Pay. Since more and more customers are carrying less cash these days, it can be handy to prep for e-wallet payments.

Now that you know what you're getting from Stax, how much will you end up shelling out?

Stax Pricing & Contract

Stax used to offer 3 pricing plans with varying features. It previously offered Growth, Pro, and Ultimate plans, with the cost ranging from $99 to $199/mo.

But now, your monthly fee with Stax will vary depending on your transaction volume. And as mentioned previously, you will get the same core features no matter your monthly fee.

These pricing are suitable for small businesses (at least $20,000 monthly sales).^[5]

Large businesses with over $5M in processing volume can opt for Stax Enterprise for customized solutions. If you have a SaaS platform, choose Stax Connect for the features you need.

Note that you will still need to pay for interchange rates for every transaction. But because there's 0% markup from Stax, you'll generally be billed lower rates.

You may be charged extra if you need additional features (add-ons). A payment gateway may also have extra fees. A Stax rep should clearly communicate to you your final monthly fee.

Stax does not require a contract since it offers month-to-month billing. So you can cancel the service without worrying about an early termination fee. However, you must submit a 30-day written notice before the cancellation date.

Now that you know how much Stax costs, here's what business owners say about them.

Stax Customer Reviews

Stax Payments generally have good reviews, especially regarding their customer support. You can expect a friendly, professional, and prompt response regarding your concerns.

However, note that some business owners had bad experiences with Stax's support team. They left their negative reviews, too.

If you do have concerns yourself or just want to test their customer support, you can contact Stax at 833-782-9729. Or fill out the form on their contact page.

Current customers can call 407-982-1782. But you can also use the online knowledge base when you need answers right away.

If you're on the fence due to the negative reviews or monthly fee, there are other payment processors to check out.

How Stax Payments Compares

Payment Depot, Stripe, and PayPal are good Stax alternatives. Payment Depot offers a more affordable but similar pricing model. While Stripe an PayPal can be better options for small businesses.

1. Payment Depot

Like Stax, Payment Depot offers membership-based pricing. Both of them don't charge a percentage markup on interchange fees.

Payment Depot operates on a month-to-month basis. Pricing plans start at $79 per month. You'll pay a monthly subscription fee based on your annual sales volume, plus the interchange rates for each transaction without percentage markup.

	Visit Site	Visit Site
	Stax by fattmerchant	Payment Depot
	SPECIAL OFFER Save Up to 40% - Learn More	SPECIAL OFFER Save 40% or More - Learn More
	Benefits and Features
Customer Service	Phone, Email, Fax, Live Chat Support, Fattmerchant Support Center	Phone, Email, Ticket Center, Social Media Platforms (Facebook, Twitter, LinkedIn)
Good For	Businesses processing $15,000 or more per month	Businesses processing $20,000 or more per month
Equipment	POS (EMV, Magstripe, Contactless, NFC), Mobile Payment Processing, Online Processing	POS (EMV, Magstripe, NFC, Contactless, Smart Terminals), Mobile Payment Processing, Online Payment Processing
Fraud Prevention Tools
Invoice Management		Integration needed
Pricing Model	Subscription	Subscription
Recurring Billing		Integration needed
Swipe Rate	Interchange + $0.08	Interchange + 8¢
Online Rate	Interchange + $0.18	Interchange + 18¢
Monthly Fee	Starts at $99 per month	Start at $79/month (Process up to $250,000/yr) Custom quote (Process more than $250,000/yr)
Keyed-in Transaction Fee	Interchange + $0.18	Interchange + 18¢
Deposit Time	Next Day Funding (for approval) Standard Deposit Time is within 48-hours.	Next day deposits
	Visit Site	Visit Site
	Save Up to 40% First Month Free Request a Savings Analysis	Save 40% or More Save Over $400 Per Month on Average First Month Free

2. Stripe

Stripe offers flat-rate pay-as-you-go pricing, rather than a monthly subscription fee. This works out better for smaller businesses. However, large businesses can get custom pricing.

Stripe is mostly known for being an online processing provider (for eCommerce, B2B, mobile apps, etc.). They offer excellent developer API tools that lets you completely customize your online checkout experience.

		StripeSquarePayment DepotVenmo
	Visit Site	Learn More
	Stax by fattmerchant	Stripe
	SPECIAL OFFER Save Up to 40% - Learn More	SPECIAL OFFER Online Payment Processing - Learn More
	Benefits and Features
Customer Service	Phone, Email, Fax, Live Chat Support, Fattmerchant Support Center	Phone (by request), Email, Live Chat, IRC
Good For	Businesses processing $15,000 or more per month	Online businesses; Customized checkout experience
Equipment	POS (EMV, Magstripe, Contactless, NFC), Mobile Payment Processing, Online Processing	Online Processing, Terminal, Stripe for Marketplace & Platforms, Billing Services (subscription & invoicing)
Accept International Payments	USD or CAD only	135+ currencies
Fraud Prevention Tools
Invoice Management
Pricing Model	Subscription	Flat rate
Recurring Billing
Swipe Rate	Interchange + $0.08	2.7% + 5¢
Online Rate	Interchange + $0.18	2.9% + 30¢
Monthly Fee	Starts at $99 per month	No monthly fees
Keyed-in Transaction Fee	Interchange + $0.18	3.4% + 30¢
Deposit Time	Next Day Funding (for approval) Standard Deposit Time is within 48-hours.	7-14 days after the first successful payment
Chargeback Fee	$25	$15
	Visit Site	Learn More
	Save Up to 40% First Month Free Request a Savings Analysis	Online Payment Processing

3. PayPal

PayPal is one of the most popular options for small businesses. It has different flat-rates based on the processing method. There is no monthly fee.

The biggest advantage of choosing PayPal is that you can accept PayPal and Venmo payments on your website and in-person. You even get a reduced processing rate for PayPal and Venmo QR code transactions. It offers the most payment options to customers.

The platform excels in online credit card transactions, but you do run the risk of cart abandonment, as your customer must leave your website to complete the payment.

		PayPalSquarePayment DepotVenmo
	Visit Site	Learn More
	Stax by fattmerchant	PayPal
	SPECIAL OFFER Save Up to 40% - Learn More
	Benefits and Features
Customer Service	Phone, Email, Fax, Live Chat Support, Fattmerchant Support Center	Phone, Email, Live Chat Support, PayPal Community
Good For	Businesses processing $15,000 or more per month	Accepting Paypal payments; Small businesses with average transaction under $100
Equipment	POS (EMV, Magstripe, Contactless, NFC), Mobile Payment Processing, Online Processing	PayPal Zettle card readers and terminals
Accept International Payments	USD or CAD only	25 currencies
Fraud Prevention Tools
Invoice Management
Pricing Model	Subscription	Flat rate
Recurring Billing
Swipe Rate	Interchange + $0.08	2.7%
Online Rate	Interchange + $0.18	2.9% + 30¢
Monthly Fee	Starts at $99 per month	No monthly fees; $30/month for PayPal Payments Pro
Keyed-in Transaction Fee	Interchange + $0.18	3.5% + 15¢
Deposit Time	Next Day Funding (for approval) Standard Deposit Time is within 48-hours.	Instant access to the funds in your PayPal account; Or instant deposit to your bank account for 1% fee or 1-2 business days for no fee
Chargeback Fee	$25	$20
	Visit Site	Learn More
	Save Up to 40% First Month Free Request a Savings Analysis

Bottom Line

Stax Payments (formerly Fattmerchant) is best suited for mid- to larger-size business that processes more than $20,000 per month.

By having no per-transaction markup, you can save a lot on processing fees. And the flat-rate monthly subscription pricing keeps things simple.

References