How to Close a Chase Account
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If you're ready to say goodbye to your Chase monthly service fees, follow the steps outlined in this guide to close it online, via phone, and more.
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- 4 Ways to Close Your Chase Account
- 5 Things to do Before Closing Your Chase Account
- How to close your Chase account from overseas
- Alternatives to closing a Chase credit card
- FAQs
Need to close your Chase bank account?
Luckily, the process is simple and takes only a couple business days. But there are a few things you'll need to take care of first.
In this guide, learn the best ways to close your Chase account online, by phone, in person and by mail.
Can I close a Chase savings or checking account?
Yes, it is possible to close your Chase savings accounts and checking accounts. There are four ways you can close your account:
- Send a message online
- Call by phone
- Visit a branch
- Mail a letter
Read on to learn the details of each method.
While Chase has its merits, there are plenty of banks offering compelling checking and savings options. Some even offer zero monthly fees, competitive APYs, or cash bonuses to switch. If you haven't explored these, you might be missing out.
- Citi Priority:
Earn up to $2,000 Cash Bonus - TD Beyond Checking:
$300 Cash Bonus - Discover Cashback Checking – Up to $30/Month Cashback
- Axos Bank:
Rewards Checking - Up to 3.30% APY - Quontic:
High Interest Checking - Up to 1.10% APY
1. Send a message online
Unfortunately, you can't just click a button to close your account online yourself. But you can send Chase a message.
Log into your Chase online account and go to the Secure Message Center. From there, choose "new message" and say that you want to close your Chase account.
Chase typically replies within 2 business days. They'll send you instructions on how to close your account.
Or you can log in and schedule a phone call with Chase if you prefer that.
2. Over the Phone
Call the phone number on the back of your Chase debit card. A service representative will ask for personal information to prove your identity, such as:
- Full Name
- ZIP Code
- Mailing Address
- Account Number
- Current Balance
- Debit Card Number
Chase Personal Banking Customer Service: 1 (800) 935-9935[1]
The agent will assist you with closing your account.
3. Visit a Chase branch
If you live near a branch, you may prefer just popping in to get it done in person. You can use this tool to find the nearest Chase bank. You'll need to show proof of identification, such as:
- ID
- Social Security Number
- PIN
- Address Information
The bank representative will then provide the forms and guide you through the process of closing your account.
4. Send them a letter
Would rather avoid talking to a customer service rep? You can always close your Chase bank via written letter.
Send your request to:
National Bank By Mail
P.O. Box 6185
Westerville, OH 43086.
Don't forget to include:
- Name / Address
- Chase Online Banking Account Number
- Message to close your Chase account
- Where to send your remaining balance (if any left)
- Signature of all owners
As mail delivery cannot be guaranteed, this will take longer to close your account.
Ready for Your Next Banking Move?
Before contacting Chase to close your account, make sure you have a new banking home ready. A smooth transition is key to uninterrupted banking services, from receiving paychecks to paying bills.
It's important to find a financial partner that truly aligns with your needs. Here are some reasons to switch:
- Take advantage of a bonus from another bank.
- Escape the monthly fees with a free checking account.
- Go digital with an online bank that offers better rewards.
- Maximize earnings with a high yield savings account.
Explore these banks and exciting offers here:
Online Checking Account - Earn Cash Back
- 1% cash back on up to $3,000 in debit card purchases each month. See website for details
- No fees
- Early Pay - Get your paycheck up to two days early with no charge
- No credit impact - You can apply without affecting your credit score.
- Access to over 60,000 no-fee ATMs in the U.S.
TD Beyond Checking - $300 Cash Bonus
- New customers who apply online for a TD Beyond Checking account can earn a $300 cash bonus after receiving direct deposits of $2,500 or more within 60 days. To qualify for this offer, you must be a U.S. resident and apply for the offer online. Offer is available in these states: CT, DC, DE, FL, MD, ME, MA, NC, NH, NJ, NY, PA, RI, SC, VT, VA
- Three ways to go monthly maintenance fee-free: Monthly Maintenance fee waived when you set up direct deposits of $5,000 or more within a statement cycle, maintain a $2,500 minimum daily balance, or have a $25,000 combined balance across eligible TD accounts.
- ATM perks: TD fees waived at any ATM and non-TD fees reimbursed when you keep at least a $2,500 daily balance
- A little extra time. A lot of extra relief: Avoid fees with Grace Period, which gives you until 11 PM ET the next business day to fix an overdraft. Make sure your available balance is at least $0 by depositing enough to cover the overdrawn balance plus any additional transactions and TD will refund the overdraft fee to your checking account.
- Fast and secure payments: TD Bank debit cards are backed by the Zero Liability guarantee and 24/7 fraud monitoring
- Convenient locations with the longest hours around: We have over 1,100 locations from Maine to Florida that's open early, late, and weekends.
- Get reimbursed for fees including two overdraft fees per year, all Rush Bill Payments, and one outgoing wire per statement cycle (domestic or international).
- Additional TD Bank checking account perks worth talking about: Get 24/7 access to all your TD accounts with Online & Mobile Banking, plus Bill Pay, Send
- Money with Zelle®, Mobile Deposit and Online Statements.
Rewards Checking - Up to 3.30% APY
- Use promo code AXOS300 and apply by December 31st, to earn up to a $300 bonus!
- Up to 3.30% APY
- Zero monthly maintenance fees
- Zero overdraft or NSF fees
- Zero minimum monthly balance reqs
- Unlimited domestic ATM fee reimbursements
- Online debit card management
- Simple, 3-step process for direct deposit
- Only $50 to open an account
High Interest Checking - Up to 1.10% APY
- Earn up to 1.10% APY
- $100 minimum opening deposit
- APY is based on the account balance and making at least 10 qualifying debit card point-of-sale transactions of $10.00 or more per statement cycle.
Free Rewards Checking
- Earn up to 5.00% APY*
- Unlimited reimbursement for any and all ATM fees**
- Over 30,000 ATMs & over 5,000 shared branches
- No monthly maintenance fees
- No minimum balance
Discover Online Savings - $200 Cash Bonus
To get your $150 or $200 Bonus: What to do: Apply for your first Discover Online Savings Account, online, in the Discover App or by phone. Enter Offer Code CY923 when applying. Deposit into your account a total of at least $15,000 to earn a $150 Bonus or deposit a total of at least $25,000 to earn a $200 Bonus. Deposit must be posted to account within 30 days of account open date. Maximum bonus eligibility is $200.
What to know: Offer not valid for existing or prior Discover savings customers or existing or prior customers with savings accounts that are co-branded, or affinity accounts provided by Discover. Eligibility is based on primary account owner. Account must be open when bonus is credited. Bonus will be credited to the account within 60 days of the account qualifying for the bonus. Bonus is interest and subject to reporting on Form 1099-INT. Offer ends 12/14/2023, 11:59 PM ET. Offer may be modified or withdrawn without notice. See advertiser website for full details.
CIT Bank Platinum Savings - 5.05% APY
- 5.05% APY with a balance of $5,000 or more
- 0.25% APY with a balance of less than $5,000
- $100 minimum opening deposit
- No monthly maintenance fee
- Member FDIC
5 Things to do Before You Close Your Chase Account
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Before you close the account, there are some things you'll want to take care of first. This will ensure a smoother process with transferring banking accounts.
Here are 5 things to do first before closing your account.
1. Make sure your account is in good standing
You cannot close your account if it's overdrawn or have penalties. You'll need to resolve any late fees, overdraft fees, negative balances, or anything similar.
If you have any of those, you must deposit funds to bring the balance to zero. Only then can you close your account.
2. Open a New Bank Account
Before closing your Chase account, make sure you have a new bank account ready with a different bank.
You will need a new account to receive paychecks, pay bills, and do your general daily banking.
If you don't already have a new account in mind, check out some of our favorite free checking accounts.
3. Update Direct Deposits
You will want to switch your direct deposits over to your new account.
Get in touch with your work's HR or payroll department. You'll most likely need to fill out a new direct deposit form with your new account information.
4. Cancel Automatic Payments
Check for any bill payments and subscriptions that automatically draw money from your Chase account. These can be monthly or even annual payments.
These may include:
- Mortgage or rent
- Utilities
- Credit cards
- Insurance payments
- Car loans or student loans
- Recurring subscription services
Look through your statements and identify all automatic charges. Then, switch those over to your new account. You don't want a failed payment later, which can incur late fees and even damage your credit.
5. Transfer Remaining Funds
Lastly, after everything is switched to the new account, you can transfer the remaining balance in your Chase account. Simply link your old Chase account to the new account and initiate a money transfer.
But only do so after all your pending payments have already been processed. If your bills post throughout the month, this could take up to a month. Make sure the recurring payments have started to post to your new account.
Otherwise, you could overdraw your Chase account if you transfer out the funds too early.
Keep in mind, it typically takes a few days to complete electronic money transfers. After it settles, you can close your Chase account.
How to close a Chase account from overseas
If you're located outside of the U.S., you'll need to contact Chase customer service to close your account. You can reach them by phone at 1 (713) 262-3300.[1]
Be sure to have your personal and account information ready, so the process goes smoothly.
Remember to do the 5 steps above and withdraw any remaining funds from your account before it's officially closed.
If you're transferring funds to a foreign bank account, you probably need to do so via wire transfer or certified check. There may be a service fee associated with this. So be sure to check with the Chase customer service first.
Alternatives to closing your Chase credit card
If you're thinking about closing your Chase credit card account, consider if one of these options are better instead:
- Request to waive the annual fee.
Call Chase and explain that you want to keep the account open but can't justify the annual fee. Sometimes, they may waive the fee for a certain period. - Make a product change instead.
Another option is to downgrade your Chase card to a card that doesn't have an annual fee. - Stash it safely instead of closing it.
Sometimes, it can even be beneficial to keep your credit card account open. This lets you build up your average credit history, which can improve your credit. Just keep the card somewhere safe and don't use it.
FAQs
How long does it take to close a Chase bank account?
If your account is in good standing, it can take just up to 2 business days to close your Chase bank account, once it's been initiated.
However, before that, it could take you some time to cancel subscriptions, complete all pending payments, and transfer funds. It's extremely important that these are taken care of because closing the actual account is quick.
Can you reopen a closed Chase bank account?
You cannot reopen a bank account that you have already closed. However, you can apply and open another Chase bank account.
Can I close the Chase account with a negative balance?
Chase will not let you close your account if you have a negative balance. If you have a negative balance, Chase may close your account if they assess that you're unable to repay the late or overdraft fees.
Does Chase charge to close an account?
It is free to close a Chase bank account. However, you'll need to make sure there isn't a negative balance on your account. If there is one, you need to deposit funds to bring it to zero.
Can I close my Chase account without notice?
Yes, you can close a Chase account without notice or reason.
Does closing my Chase account affect my credit score?
If your account is in good standing, closing a bank account will not impact your credit score.
However, if you have a negative balance or outstanding fees, the bank can send that debt to collections. That will go on your credit report and hurt your credit.
How to find my Chase account number?
To find your Chase account number, you can either contact customer service or check your account statement. You can also usually find it on your Chase checks.
What do I need to close a Chase bank account?
Gather all the information you'll need in order to close your account, including:
- Mailing Address
- Account Number
- Current Balance
- Debit Card Number
Bottom Line
Chase doesn't charge for closing an account. But your account needs to be in good standing with no negative balance or unpaid fees.
It's important to have a new account ready and move your money from your old account to the new one. Make sure your direct deposits and payments are transferred over.
Take your time and make sure all your affairs are settled first. That will make for the most seamless transition to a new bank account.
References
- ^ Chase. Personal Banking Contact Information, Retrieved 4/20/2022
Chase Total Checking® - $200 Bonus
- New Chase checking customers enjoy a $200 bonus when you open a Chase Total Checking® account with qualifying activities
- Access to more than 15,000 Chase ATMs and more than 4,700 branches
- Chase Mobile® app - Manage your accounts, deposit checks, transfer money and more -- all from your device.
- JPMorgan Chase Bank, N.A. Member FDIC
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Bank of America Business Advantage Checking Account - $200 Bonus Offer
- Open a new eligible business checking account by June 30, 2024
- Make Qualifying Deposits* of $5,000 or more in new money within 30 days of opening the new eligible business checking account
- Maintain an average balance of $5,000 for the next 60 days (day 31-90) during the maintenance period**
**The maintenance period begins thirty-one (31) days after account opening and ends ninety (90) calendar days after account opening.
Member FDIC
Citi Priority - Earn up to $2,000 Cash Bonus
- Earn up to $2,000 when you open a new eligible Citi checking account and enroll in the offer the same day
- New to Relationship customers can choose their Relationship Tier.
- Within 20 days of opening, deposit the minimum amount of new-to-Citibank funds.
- Maintain a minimum balance for 60 consecutive calendar days from the 21st day.
- If your balance falls to a lower Balance Level at any point during the maintenance period, the bonus changes.
- Bonus will be paid within 30 days after you successfully complete all required activities.
- Restrictions apply.
TD Beyond Checking - $300 Cash Bonus
- New customers who apply online for a TD Beyond Checking account can earn a $300 cash bonus after receiving direct deposits of $2,500 or more within 60 days. To qualify for this offer, you must be a U.S. resident and apply for the offer online. Offer is available in these states: CT, DC, DE, FL, MD, ME, MA, NC, NH, NJ, NY, PA, RI, SC, VT, VA
- Three ways to go monthly maintenance fee-free: Monthly Maintenance fee waived when you set up direct deposits of $5,000 or more within a statement cycle, maintain a $2,500 minimum daily balance, or have a $25,000 combined balance across eligible TD accounts.
- ATM perks: TD fees waived at any ATM and non-TD fees reimbursed when you keep at least a $2,500 daily balance
- A little extra time. A lot of extra relief: Avoid fees with Grace Period, which gives you until 11 PM ET the next business day to fix an overdraft. Make sure your available balance is at least $0 by depositing enough to cover the overdrawn balance plus any additional transactions and TD will refund the overdraft fee to your checking account.
- Fast and secure payments: TD Bank debit cards are backed by the Zero Liability guarantee and 24/7 fraud monitoring
- Convenient locations with the longest hours around: We have over 1,100 locations from Maine to Florida that's open early, late, and weekends.
- Get reimbursed for fees including two overdraft fees per year, all Rush Bill Payments, and one outgoing wire per statement cycle (domestic or international).
- Additional TD Bank checking account perks worth talking about: Get 24/7 access to all your TD accounts with Online & Mobile Banking, plus Bill Pay, Send
- Money with Zelle®, Mobile Deposit and Online Statements.
Discover Online Savings - $200 Cash Bonus
To get your $150 or $200 Bonus: What to do: Apply for your first Discover Online Savings Account, online, in the Discover App or by phone. Enter Offer Code CY923 when applying. Deposit into your account a total of at least $15,000 to earn a $150 Bonus or deposit a total of at least $25,000 to earn a $200 Bonus. Deposit must be posted to account within 30 days of account open date. Maximum bonus eligibility is $200.
What to know: Offer not valid for existing or prior Discover savings customers or existing or prior customers with savings accounts that are co-branded, or affinity accounts provided by Discover. Eligibility is based on primary account owner. Account must be open when bonus is credited. Bonus will be credited to the account within 60 days of the account qualifying for the bonus. Bonus is interest and subject to reporting on Form 1099-INT. Offer ends 12/14/2023, 11:59 PM ET. Offer may be modified or withdrawn without notice. See advertiser website for full details.
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