April 5, 2021 4:00 PM PT

How to Change Your Chase Username

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Need to change your Chase User ID? Find out how to update your username and password in just a couple minutes.

Chase Bank makes it easy to update your login information at any time. Just log into your online account at Chase.com or use the Chase mobile app.

Keep reading for a step-by-step guide on how to update your User ID and password.

How to Change Your Chase Username

Whether you're using Chase.com or the mobile app, changing your login info is a breeze. See full details below.

What to do if you forgot your username/password?
At the sign in screen for Chase.com, choose Forgot Username/Password and follow the instructions. If you have any questions, call the number at the back of your debit card.

Update Username on desktop

Here's how to update your User ID on Chase.com:

  1. Log in to Chase.com
  2. Click the Person Icon (top right of the home page)
  3. Select "Profile & Settings"
  4. Go to "Overview"
  5. Select "Sign-in & security" to update your username or password
  6. Enter your new user ID
  7. Click "Save" to apply changes

Update Username on Chase mobile app

Here's how to update your User ID on the mobile app:

  1. Sign into the Chase Mobile App
  2. Click the Person Icon (top right of screen)
  3. Select "Profile & Settings"
  4. Go to "Settings" (right side of screen)
  5. Go to "Sign-in preferences"
  6. Edit username or Touch ID
  7. Click "Save" to apply changes

You can use the Chase Mobile App to perform most financial transactions. This includes depositing checks, requesting a Stop Payment, paying bills or transferring money.

Username requirements

Chase has a few security requirements for updating your username. Adhere to the following restrictions to get your User ID accepted.

  • 8-32 characters
  • At least 1 letter and 1 number
  • No special characters (&, %, *, etc.)
  • Must be unique to this account
  • Cannot be the same as your password
  • Cannot be the same as your email address

Bottom Line

Changing your Chase User ID is straightforward and quick. And feel free to bookmark this page as a future reference.

With a Chase username and password, you can manage your checking or savings account wherever you go. If you don't have a Chase bank account yet, check out the latest Chase bank promotions.

Member FDIC

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Expires 7/24/2024
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  • JPMorgan Chase Bank, N.A. Member FDIC
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Bank of America
Member FDIC

Bank of America Advantage Banking - $200 Bonus Offer

Expires 5/31/2024
  • The $200 bonus offer is an online only offer and must be opened through the Bank of America promotional page.
  • The offer is for new checking customers only.
  • Offer expires 5/31/2024.
  • To qualify, open a Bank of America Advantage Banking account through the promotional page and set up and receive qualifying direct deposits totaling $2,000 or more into that new account within 90 days of opening.
  • Bank of America will attempt to pay bonus within 60 days.
  • Additional terms and conditions apply. See offer page for more details.
  • Bank of America, N.A. Member FDIC.
Discover Bank
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Member FDIC

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  • Member FDIC

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Banking services provided by Coastal Community Bank, Member FDIC

Amber Kong is a content specialist at CreditDonkey, a bank comparison and reviews website. Write to Amber Kong at amber.kong@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.


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*See the card issuer's online application for details about terms and conditions. Reasonable efforts are made to maintain accurate information. However, all information is presented without warranty. When you click on the "Apply Now" button you can review the terms and conditions on the card issuer's website.

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