April 5, 2021 4:00 PM PT

How to Change Your Chase Username

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Need to change your Chase User ID? Find out how to update your username and password in just a couple minutes.

Chase Bank makes it easy to update your login information at any time. Just log into your online account at Chase.com or use the Chase mobile app.

Keep reading for a step-by-step guide on how to update your User ID and password.

How to Change Your Chase Username

Whether you're using Chase.com or the mobile app, changing your login info is a breeze. See full details below.

What to do if you forgot your username/password?
At the sign in screen for Chase.com, choose Forgot Username/Password and follow the instructions. If you have any questions, call the number at the back of your debit card.

Update Username on desktop

Here's how to update your User ID on Chase.com:

Screenshot of Chase

  1. Log in to Chase.com
  2. Click the Person Icon (top right of the home page)
  3. Select "Profile & Settings"
  4. Go to "Overview"
  5. Select "Sign-in & security" to update your username or password
  6. Enter your new user ID
  7. Click "Save" to apply changes

Update Username on Chase mobile app

Here's how to update your User ID on the mobile app:

  1. Sign into the Chase Mobile App
  2. Click the Person Icon (top right of screen)
  3. Select "Profile & Settings"
  4. Go to "Settings" (right side of screen)
  5. Go to "Sign-in preferences"
  6. Edit username or Touch ID
  7. Click "Save" to apply changes

You can use the Chase Mobile App to perform most financial transactions. This includes depositing checks, requesting a Stop Payment, paying bills or transferring money.

Username requirements

Chase has a few security requirements for updating your username. Adhere to the following restrictions to get your User ID accepted.

  • 8-32 characters
  • At least 1 letter and 1 number
  • No special characters (&, %, *, etc.)
  • Must be unique to this account
  • Cannot be the same as your password
  • Cannot be the same as your email address

Bottom Line

Changing your Chase User ID is straightforward and quick. And feel free to bookmark this page as a future reference.

With a Chase username and password, you can manage your checking or savings account wherever you go. If you don't have a Chase bank account yet, check out the latest Chase bank promotions.

Amber Kong is a content and creative at CreditDonkey, a bank comparison and reviews website. Write to Amber Kong at amber.kong@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.

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Frequently Asked Questions

Chase frequently offers cash bonuses for new banking customers. You can open a new Chase account either in person at a branch or online.

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