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Updated July 14, 2021

Is Chase a Good Bank?

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Editorial Note: This content is not provided by the card issuer. Opinions expressed here are author's alone, not those of the issuer, and have not been reviewed, approved or otherwise endorsed by the issuer.
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Chase is known for their customer service and generous sign-up bonuses. But before you join, find out if they're safe to bank with.

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Reasons Why Chase Is A Good Bank

Chase is one of the oldest and largest banks in the United States.

It has a reputation for excellent customer service and a wide array of services, including banking, credit cards and investments.

If you're looking for a full-service bank with nationwide availability, Chase is definitely worth considering. However, it won't be right for everyone. We'll also discuss the downsides below.


Chase Bank often offers large welcome bonuses to new customers for opening a new account. For example, you can usually find a cash offer when you open a new Chase Total Checking® account with qualifying activities. It's an easy way to earn a little bonus without requiring a large initial deposit.

Before you open a new bank account, make sure to check out the current promotions.

Besides the banking products, Chase offers some of the largest credit card welcome bonuses as well. For example, the Chase Sapphire Preferred's bonus is huge (when redeemed through the Chase travel portal).

Even Chase's You Invest platform offers cash bonuses for new customers.


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Chase is a full-service bank offering just about every financial service. It makes for a great option for those who like to have all their financial accounts under one roof.

Chase offers:

Chase does not offer retirement accounts or personal loans.

Sometimes, it's good to use the same bank for all your financial needs. It could be easier to transfer money between accounts. Or you could receive some special perks as you build a relationship.


Chase provides more checking options compared to other big U.S. banks. It offers checking solutions for different financial situations, making it a good option for just about anyone.

The basic Chase Total Checking account has no minimum deposit requirement to open. And it's pretty easy to waive the monthly service fee with direct deposits of at least $500 each month.

Chase also offers checking options for high schoolers and college students with no monthly fees. It even offers a Secure checking account that's ideal for those who have had trouble opening a bank account in the past.

For those with bigger balances, the higher-tier checking accounts will provide more benefits. These could include ATM fee refunds, free checks, and other banking fee waivers. The top-tier Private Client Checking includes your own private banker and personal investment adviser.


Chase issues some of the best credit cards on the market. Not only are they known for the amazing sign-up bonuses, they also offer great rewards.

The most popular Chase cards are from the Ultimate Rewards lineup of cards. Ultimate Rewards is one of the most lucrative credit card reward programs. The premium cards, such as the Chase Sapphire Preferred and Sapphire Reserve, allow you to transfer points to leading airline and hotel partners.

It offers some great basic cards as well for beginners or more casual users. The Chase Freedom cards have the potential for high cash-back rewards with no annual fee.

However, Chase is one of the tougher credit card issuers with more rules and restrictions. If you have a banking relationship with Chase, it could help you better qualify for a Chase card.


Chase Bank has more than 4,700 physical branches and more than 15,000 ATMs across the country. If you're in a Chase service area, you're never far from a branch or ATM.

However, it's not located in every state. If you don't live near where Chase operates, you won't be able to get in-person service and the ATM fees will add up. One way to avoid ATM fees is by getting cash back with your debit card purchases.

Because of Chase's availability in most major cities, it's a good advantage if you travel often within the U.S.

Chase Bank is located in these states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Massachusetts
  • Michigan
  • Nevada
  • New Jersey
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Texas
  • Utah
  • Washington
  • West Virginia
  • Wisconsin


In today's banking-on-the-go culture, having a strong mobile app is super important. Chase has one of the most highly rated mobile banking apps. It's rated:

  • 4.8 stars on Apple App Store with 2.3M ratings
  • 4.2 stars on Google Play with 1.5M ratings

The app offers pretty close to full functionality. With just one login, you can access your banking, credit cards, loans, and investment accounts. So even if you don't live near a branch, you can still manage all your finances through the app.

Some things you can do on the app include:

  • Sign in with FaceID
  • View your account balances
  • Transfer money between your Chase accounts, to another bank, or through Zelle®
  • Deposit checks remotely by taking just a photo
  • Set up travel notifications on your cards
  • Pay bills online
  • Send wire transfers
  • Schedule payments on your Chase credit cards
  • Track and redeem Chase Ultimate Rewards points
  • Get updates on your credit score
  • Set up custom mobile alerts
  • Manage your investments


Chase provides 24/7 customer service with real human reps for banking and credit card services. You can call at any time of the day or night and reach a live person.

Some customer service numbers to know are:

  • Personal banking: 1-800-935-9935
  • Business banking: 1-800-242-7338
  • Personal credit cards: 1-800-432-3117
  • Business credit cards: 1-888-269-8690

The only downside is that Chase does not offer a live chat through the website. To get your question answered immediately, you'd have to call. You can also use Chase's secure messaging within your account, but you may have to wait a bit for a response.


Chase is not perfect and it won't be right for everyone. It's important to know the downsides too. Here are some of Chase's shortcomings.

Low interest rates on savings
Like most traditional brick-and-mortar banks, Chase's interest rates are nothing to speak of. If you have a lot to save, you're much better off going with an online savings account. These accounts offer higher interest to grow your money more.

Not located in all states
Though it's one of the biggest banks, Chase isn't located everywhere. If you live somewhere without a Chase branch or ATM, you may find that to be an inconvenience.

No free checking
Chase does not offer a free checking option (except to students). However, it's easy to waive the monthly service fee for the Chase Total Checking account with at least $500 in monthly direct deposits.

Many banking fees
Unfortunately, Chase does have many fees, such as out-of-network ATM fees, wire transfer fees, overdraft fees, stop payment fees, and checks. Many online banks waive these kinds of fees.

If you have a big enough balance for one of the premium checking accounts, some of these fees can be waived.

Lacks some products
Chase does not offer retirement savings accounts or personal loans. However, it does offer IRAs through You Invest or JP Morgan Advisor. The lack of personal loans is a downside, and a good banking relationship can often help you get better rates on loans if you're ever in a financial bind. But you won't have that option with Chase.


Chase is worth considering if you like the option of having all your financial products under one roof. Chase has a strong nationwide presence, a full range of services, good mobile banking, and 24/7 customer service. It also offers some of the best credit cards on the market.

But if you're looking for checking and savings with fewer, lower fees and higher interest, then you'll want to check out some other options instead.

Member FDIC

Chase Total Checking® - $200 Bonus

Expires 1/24/2024
  • New Chase checking customers enjoy a $200 bonus when you open a Chase Total Checking® account with qualifying activities
  • Access to more than 15,000 Chase ATMs and more than 4,700 branches
  • Chase Mobile® app - Manage your accounts, deposit checks, transfer money and more -- all from your device.
  • JPMorgan Chase Bank, N.A. Member FDIC
  • Open your account online now
  • Available online nationwide except in Alaska, Hawaii and Puerto Rico. For branch locations, visit
  • Chase Overdraft Assist℠ - no overdraft fees if you're overdrawn by $50 or less at the end of the business day or if you're overdrawn by more than $50 and bring your account balance to overdrawn by $50 or less at the end of the next business day*
Bank of America
Member FDIC

Bank of America Business Advantage Checking Account - $200 Bonus Offer

Expires 6/30/2024
Earn a cash bonus in three steps:
  1. Open a new eligible business checking account by June 30, 2024
  2. Make Qualifying Deposits* of $5,000 or more in new money within 30 days of opening the new eligible business checking account
  3. Maintain an average balance of $5,000 for the next 60 days (day 31-90) during the maintenance period**
*Qualifying Deposits are deposits of new money, which is money not currently or previously held in any account at Bank of America or Merrill
**The maintenance period begins thirty-one (31) days after account opening and ends ninety (90) calendar days after account opening.
Member FDIC

Citi Priority - Earn up to $2,000 Cash Bonus

Expires 1/9/2024
  • Earn up to $2,000 when you open a new eligible Citi checking account and enroll in the offer the same day
  • New to Relationship customers can choose their Relationship Tier.
  • Within 20 days of opening, deposit the minimum amount of new-to-Citibank funds.
  • Maintain a minimum balance for 60 consecutive calendar days from the 21st day.
  • If your balance falls to a lower Balance Level at any point during the maintenance period, the bonus changes.
  • Bonus will be paid within 30 days after you successfully complete all required activities.
  • Restrictions apply.
TD Bank
Member FDIC

TD Beyond Checking - $300 Cash Bonus

  • New customers who apply online for a TD Beyond Checking account can earn a $300 cash bonus after receiving direct deposits of $2,500 or more within 60 days. To qualify for this offer, you must be a U.S. resident and apply for the offer online. Offer is available in these states: CT, DC, DE, FL, MD, ME, MA, NC, NH, NJ, NY, PA, RI, SC, VT, VA
  • Three ways to go monthly maintenance fee-free: Monthly Maintenance fee waived when you set up direct deposits of $5,000 or more within a statement cycle, maintain a $2,500 minimum daily balance, or have a $25,000 combined balance across eligible TD accounts.
  • ATM perks: TD fees waived at any ATM and non-TD fees reimbursed when you keep at least a $2,500 daily balance
  • A little extra time. A lot of extra relief: Avoid fees with Grace Period, which gives you until 11 PM ET the next business day to fix an overdraft. Make sure your available balance is at least $0 by depositing enough to cover the overdrawn balance plus any additional transactions and TD will refund the overdraft fee to your checking account.
  • Fast and secure payments: TD Bank debit cards are backed by the Zero Liability guarantee and 24/7 fraud monitoring
  • Convenient locations with the longest hours around: We have over 1,100 locations from Maine to Florida that's open early, late, and weekends.
  • Get reimbursed for fees including two overdraft fees per year, all Rush Bill Payments, and one outgoing wire per statement cycle (domestic or international).
  • Additional TD Bank checking account perks worth talking about: Get 24/7 access to all your TD accounts with Online & Mobile Banking, plus Bill Pay, Send
  • Money with Zelle®, Mobile Deposit and Online Statements.
Discover Bank
Member FDIC

Discover Online Savings - $200 Cash Bonus

Expires 12/14/2023

To get your $150 or $200 Bonus: What to do: Apply for your first Discover Online Savings Account, online, in the Discover App or by phone. Enter Offer Code CY923 when applying. Deposit into your account a total of at least $15,000 to earn a $150 Bonus or deposit a total of at least $25,000 to earn a $200 Bonus. Deposit must be posted to account within 30 days of account open date. Maximum bonus eligibility is $200.

What to know: Offer not valid for existing or prior Discover savings customers or existing or prior customers with savings accounts that are co-branded, or affinity accounts provided by Discover. Eligibility is based on primary account owner. Account must be open when bonus is credited. Bonus will be credited to the account within 60 days of the account qualifying for the bonus. Bonus is interest and subject to reporting on Form 1099-INT. Offer ends 12/14/2023, 11:59 PM ET. Offer may be modified or withdrawn without notice. See advertiser website for full details.

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Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This site may be compensated through the Advertiser's affiliate programs.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Chase. This site may be compensated through the Advertiser's affiliate programs.

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About CreditDonkey
CreditDonkey is a bank comparison website. We publish data-driven analysis to help you save money & make savvy decisions.

Editorial Note: Any opinions, analyses, reviews or recommendations expressed on this page are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.

†Advertiser Disclosure: Many of the offers that appear on this site are from companies from which CreditDonkey receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). CreditDonkey does not include all companies or all offers that may be available in the marketplace.

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CreditDonkey does not know your individual circumstances and provides information for general educational purposes only. CreditDonkey is not a substitute for, and should not be used as, professional legal, credit or financial advice. You should consult your own professional advisors for such advice.

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