April 4, 2018

Review: Ally Invest Login and Phone Number

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Ally Invest offers 24/7 customer service and online login access. The best way to connect with Ally Invest customer service may surprise you. Read on.


    Ally Invest
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    Ally Invest

    • Stock Trading: $0 per trade
    • Minimum Deposit: $0
    • Low commission for stock trades
    • No account minimums
    • Ally platform
    • No physical locations

    Our Review: (4.4) Ally Invest (formerly TradeKing) offers free trades for stocks and ETFs, but is it good? Learn the pros and cons and see comparisons with other online brokers in this in-depth review... Read full review

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Logging into Ally Invest

  1. Head to www.ally.com/invest
  2. Click "log in" in the top right corner of the page
  3. Make sure "Bank or Invest Login" is selected
  4. Enter your username and password

Forgot Your Username or Password? You'll have a few options to recover your credentials. First, click on "Forgot username or password" at the bottom of the login page. At the very least, you'll need to enter your Social Security number. If you remember your username, enter it as well. This allows Ally Invest to ensure that it's you requesting the information.

You'll then have the option to have your password hint via email or text. If you still can't remember your password based on the hint, you may request a new password. Ally will first send you a security code before you can take this step. This is all to protect your identity and prevent fraud.

Sign Up

Customer Service

Sometimes you just need to talk to a real person when dealing with investments. Although you have 24/7 access to your account, having a human help you with your questions can simplify the process. Below are the various ways you can contact Ally Invest.

  • Call Ally Invest: You can call Ally Invest 24/7 at 855-880-2559. If you are located outside of the United States, call 818-459-4591.

  • Email Ally Invest: You can email Ally Invest at support@invest.ally.com any time. If you have a specific question, log into your account and choose the "email support" option to ensure that your request gets to the appropriate department right away.

  • Chat online: Ally Invest professionals also offer online chat during certain hours. You can access the online chat via your account after logging in or via their "Contact Us" page. It says "Available Now" when chat is available.

  • Mail Ally Invest: If you have any forms or checks to send to Ally Invest, send them to:

    Ally Invest
    P.O. Box 49050
    Charlotte, NC 28277-3432

Stay Secure in Your Online Chat Session: Ally Invest professionals will never ask for personal information during your online chat session, including your Social Security number, user name, password, or credit card number. If someone does request this information, it may be a phishing scam. End the conversation right away and send the email or copy of the conversation to abuse@ally.com.

Reasons for Contacting Customer Service

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When you contact Ally Invest by phone, describe your reason for calling as specifically as possible. This will route your phone call to the appropriate customer service agent, ensuring a more efficient process. Following are the prompts you'll hear when calling Ally Invest:

  • For questions about trading, press #1
  • If you have questions about an existing account, press #2
  • If you would like to open a new account, press #3
  • For questions about futures, press #4
  • If you are trying to reach Ally Bank, press #5

If you are contacting Ally Invest via online chat, you'll have the following options:

  • Trading
  • Funding your investment account
  • Questions about options
  • Questions about account services
  • Help with a new account
  • Questions about your portfolio

You'll have to provide your name, account number, and email address.

Opening a New Account with Ally Invest

Opening an account with Ally Invest is simple. You can call their customer service phone number or open the account online.

If you choose to open your account online, simply click here to visit their online application. Now you have two choices:

  • Self-directed trading: This is the option for investors who want control over their investments and 24/7 access to their accounts. There are no account minimums or hidden fees.

  • Cash-Enhanced Managed Portfolio: If you prefer to have your investments managed for you, you'll need at least $100 to open a managed portfolio. Your investments are then automatically monitored and rebalanced based on the information you provide regarding your goals and risk tolerance.

The application process takes a short amount of time and you'll have an answer on your application within minutes.

Additional Ways to Contact Ally Invest

Phone and online support are the best ways to get the help you need with Ally Invest. But you do have a few additional ways to contact them if you wish:

  • Facebook: You can follow Ally on Facebook and even send them a private message via this social media site.

  • Twitter: Ally is also on Twitter for some of the latest information regarding Ally.

  • Google+: Get some of the latest advice regarding finances and investing on Ally's Google+ channel.

Bottom Line

Contacting Ally Invest is easy, as they give you a variety of options to get the answers you need. In addition, they have a great community forum, which you can access to talk to fellow investors to get even more information for your trading needs.

Disclaimer: Opinions expressed here are author's alone. Please support CreditDonkey on our mission to help you make savvy decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.


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Ally Invest (formerly TradeKing) offers free trades for stocks and ETFs, but is it good? Learn the pros and cons and see comparisons with other online brokers in this in-depth review.
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