Updated January 3, 2020

OptionsHouse Login

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Need helping logging into your OptionsHouse account? Are you trying to open a new account or have pressing questions for customer service? We have the answers you need to get your questions answered and your tasks checked off your list.

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On August 7, 2017, OptionsHouse merged with ETrade. This means that your OptionsHouse account is now managed by E*Trade. As such, to access your account, you need to go through the E*Trade website.

While the site is different, the trading platform remains the same. This integration now allows current E*Trade customers to trade options at a whole new level. It also allows current OptionsHouse customers to have much more trading and banking options.

Logging Into Your OptionsHouse Account

  1. Visit here to begin the login process.

  2. Enter your OptionsHouse User ID and Password

  3. Click "Log On"

Forgot Your OptionsHouse User Name or Password? If you forgot your user ID, you must provide E*Trade with the email address you used to sign up for the account. If you remember your user ID, but forgot your password, you will need to enter your user ID and follow the prompts.

Customer Service

OptionsHouse offers a variety of ways to get in touch with customer service. The options include phone, email, online chat, or visiting a physical branch.

If you want to call OptionsHouse, you'll need to choose the phone number that corresponds to your question.

  • OptionsHouse Securities or Bank: 1-800-387-2331

  • Retirement Specialist: 1-877-921-2434

  • Stock Plans: 1-800-838-0908
    Monday-Friday, 12 AM - 11:59 PM ET

  • Designated Brokerage: 1-855-432-6834
    Monday-Friday, 9 AM - 6 PM ET

If you would prefer to visit a local branch, use the Branch Locator to see where your closest branches are located.

You can also email OptionsHouse several ways:

  • Do you have an account with OptionsHouse? If you do, log in to your account and click on the prompt that says "send a secure message."

  • Do you not have an OptionsHouse account yet? Click here to access the OptionsHouse email form.

You can also mail OptionsHouse your questions, paperwork, or other communications. Use one of the following addresses:

  • Regular Mail
    E*TRADE Securities LLC
    PO Box 484
    Jersey City, NJ

  • Overnight Mail
    E*TRADE Securities LLC
    Harborside 2
    200 Hudson Street, Suite 501
    Jersey City, NJ

Questions regarding OptionsHouse Bank via mail

If you have questions regarding your OptionsHouse Bank Account, make sure you address it to E*Trade Bank rather than E*Trade Securities. You will still use the same address, though.

You can also chat online with an OptionsHouse representative; you just need to click the "chat" button at the bottom of any OptionsHouse screen and the chat window will open.

If you think your question is one that may have been asked before, check out OptionTrade's FAQs to get fast answers to the most frequently asked questions.

Need OptionsHouse Forms?
Head over to the OptionHouse's Application and Forms page to download the necessary forms instantly.

Opening a New Account with OptionsHouse

You can open a new account with OptionsHouse by clicking on the "Open Account" button at the top right-hand side of the screen. In order to open an account, you'll need:

  • Your personal identifying information, such as your name, address, phone number
  • The Social Security number for each person on the account
  • The employer's name and address for each applicant
  • Your marital status
  • Your annual income
  • Your number of dependents
  • Your total net worth
  • Your liquid net worth
  • Information on your investment history

Questions About Opening an Account?
Call 1-888-639-4343 for help.

You then get a chance to review the legal disclosures and the information provided on your application. Finally, you'll create an ID and fund your account with an external bank account.

The Minimum Amount to Open an OptionsHouse Account:
In most cases, you'll need at least $500 to open an OptionsHouse account. Make sure you read the fine print, though, as some accounts may have higher minimum requirements.

Additional Ways to Contact OptionsHouse

  • Facebook: Get access to live webinars, tips on investing, advice on retirement, and access to investing videos.

  • Twitter: Get even more financial tips, news about new products, and access to education tools.

  • YouTube: Get access to the latest information and tutorials from OptionsHouse and E*Trade by watching videos. They have "Tech Tuesdays," "Investing Spotlights," "Monthly Market Commentary," and other educational videos.

Bottom Line

OptionsHouse provides many ways to contact them and/or get answers to your questions. We suggest calling customer service for the most personal service, though.

Write to Kim P at feedback@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

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