April 12, 2018

TD Ameritrade Customer Service Review

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TD Ameritrade offers 24/7 customer service - both online and on the phone. But the best way to actually contact TD Ameritrade may surprise you. Read on.


TD Ameritrade
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TD Ameritrade

  • Stock Trading: $0 commission for online stock, ETF, and option trades
  • Minimum Deposit: $0
  • Easy to Use
  • Thinkorswim Platform
  • Customer Service
  • Trade Fees

Our Review: StarStarStarStarStarEmpty Star (4.2) TD Ameritrade fees are higher than competitors, but is it worth it? We say yes and here's why. We analyze and compare it for you in our in-depth review... Read full review

Commission-Free Trading - Online Stock, ETF and Option Trades

How Customer Service Stacks Up

If there's one aspect that sets TD Ameritrade apart from the competition, it's the level of customer service. Not only can you log into your account 24/7, but you can reach a live representative any time of day or night as well. The agents reportedly answer the calls quickly, and have knowledgeable answers.

Calling customer service isn't the only available option either. TD Ameritrade offers customer service via email, Facebook Messenger, text message and via postal mail. With the exception of postal mail, these options also reportedly provide quick turnaround times for clients.

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TD Ameritrade

Commission-Free Trading - Online Stock, ETF and Option Trades

Applies to U.S. exchange-listed stocks, ETFs, and options. A $0.65 per contract fee applies for options trades, with no exercise or assignment fees.

How to Contact Customer Service

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TD Ameritrade offers several ways to contact a live representative.

Calling TD Ameritrade

Choose the phone number that corresponds to the reason you need to contact TD Ameritrade. This will help direct you to the appropriate representative right away.

  • Call 1-800-454-9272 if you want to open a new account
  • Call 1-800-669-3900 if you are an existing client
  • Call 1-800-213-4583 if you want to speak to a retirement specialist
  • Call 1-800-368-3668 for international support from outside of the United States

Email TD Ameritrade

TD Ameritrade encourages you to visit their various FAQ pages before emailing them. Common questions include:

  • Questions about opening a new account
  • Questions about depositing funds
  • Questions about promotions
  • Questions about transferring accounts or assets
  • Questions about obtaining forms

Obtaining Brokerage Forms: If you want to save time contacting customer service, you can obtain any forms you may need, including agreements, disclosures, and brokerage forms, here. You can view the PDF and/or print the necessary forms to save you time when contacting customer service.

Mail TD Ameritrade

TD Ameritrade has several mailing addresses depending on your needs:

  • Overnight mailing address
    200 S 108th Ave
    Omaha, NE 68154-2631

  • Correspondence regarding existing accounts
    Existing Accounts
    PO Box 2209
    Omaha, NE 68103-2760

  • Correspondence regarding new accounts
    New Accounts
    PO Box 2760
    Omaha, NE 68103-2760

You can also fax TD Ameritrade at 1-866-468-6268.

Other Ways to Reach TD Ameritrade: If you have general questions for TD Ameritrade, you can text them at TXTTDA (898832) or send them a message via Facebook Messenger.

Opening a New Account with TD Ameritrade

You can open a new account with TD Ameritrade by clicking here. You'll need to provide the following information in order to open an account:

  • Social Security number
  • Name of your employer and your employer's address
  • Email address
  • Phone number

You'll need a few minutes to complete the application. In addition to your personal identifying information, you must choose the type of account you want:

  • Standard
  • Retirement
  • Education
  • Business

You'll also have to choose the type of ownership (whether individual or joint), and whether you will actively or occasionally trade stocks, bonds, and mutual funds.

If you prefer to complete a paper application, you can find it here.

Visit a TD Ameritrade Branch: If you prefer to conduct your business in person with TD Ameritrade, you can search for a local branch here. They have 360 locations throughout the United States.

Additional Ways to Contact TD Ameritrade

Contacting TD Ameritrade via phone or in your online account will provide you with the most personalized answers, but they do provide other ways to get in touch with them.

  • Twitter: Follow TD Ameritrade on Twitter for hot tips and the latest news. You can also message TD Ameritrade with a private message within Twitter.

  • Facebook: Follow TD Ameritrade on Facebook for additional tips and news. You can also message them via Facebook Messenger.

  • YouTube: TD Ameritrade has a variety of educational videos on their YouTube channel.

Logging in to TD Ameritrade

  1. Go to www.tdameritrade.com
  2. Enter your user ID and password in the appropriate areas in the top right corner of the page
  3. Click on "Log in"

Alternatively, you can click here to log in. Before you enter your user name and password, you'll choose the desired page you want to be brought to after logging into your account. You'll choose from the following pages:

  • Account overview
  • Positions
  • Balances
  • Stock quote
  • Order status
  • Trade stocks
  • Trade options
  • Trade mutual funds
  • Trading tools

Bottom Line

TD Ameritrade provides several ways to get in touch with them, including 24/7 access to your accounts online. If you need additional help, they offer several ways to get in touch with a representative, including 24/7 phone support.

TD Ameritrade

Commission-Free Trading - Online Stock, ETF and Option Trades

Applies to U.S. exchange-listed stocks, ETFs, and options. A $0.65 per contract fee applies for options trades, with no exercise or assignment fees.

Ally Invest Coupon Codes

Get Up to $3,000

Expires in 6 days

The minimum qualifying deposit to receive a cash bonus is $10,000. Accounts will be reviewed 60 days after account opening to determine the total qualifying deposit. Corresponding cash bonus will be credited to the account within 10 business days. Once the bonus is credited to the account, the bonus and qualifying deposit (minus any trading losses) is not available for withdrawal for 300 days. If the qualifying deposit is withdrawn, the bonus may be revoked.

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TD Ameritrade has not influenced the content of CreditDonkey. CreditDonkey may earn compensation for accounts opened at TD Ameritrade.

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