June 10, 2018

Review: Sling Customer Service

Read more about Sling TV
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Streaming TV services make cutting the cord sound attractive, but how is the customer service? Does it compare to cable and satellite providers?

Contacting Sling Customer Service

Sling TV encourages current customers to use their Help Center before contacting Customer Service. In fact, they don't make their phone number readily visible on their website, like you would see on most companies' websites.

Instead, they encourage you to follow this link to the Help Center. Once there, you can enter the keyword to your question. Once you start typing your keyword, Sling TV gives you suggestions to search.

You can also look through the "Trending Questions," "Quick Links," "Get Started" and "Explore Shows" sections for quick answers. These links are located on the left-hand side of the page. You'll also find many "How to" videos at the bottom of the page that give you tutorials on things like "Installing on Roku," "Ordering Pay-per-View," and "What is Sling TV?"

If you are unable to find the answer to your question, Sling TV gives you a few more options to contact them:

  • Chat: Click here to enter the Chat window for Sling TV. Upon entering, you'll have to choose from prepopulated choices regarding the nature of your question. A few examples include "tech help," "change password," and "view account details." They also offer a "something else" tab. After making your choice, you'll be prompted to enter the email address associated with the account. If you don't yet have an account, click "I don't have a Sling account."

  • Call: If you prefer to talk to a representative over the phone, call 1-888-311-3076 between the hours of 8 AM and 1 AM Eastern Standard Time.

Signing Up for Sling TV

You can sign up for Sling TV in one of two ways:

  • Online: Click here to order Sling TV online. You'll need to enter your email address and create a password. You'll then be shown the lineup choices, which include either 30, 45 or 50 channels. You can then choose your add-ons, such as sports or news. Next, you will choose your premium channels, such as HBO or Cinemax. After entering your payment information, you'll be signed up and ready to watch your Sling TV.

  • Phone: If you prefer to talk to a representative, you can call 1-888-397-2570 to order Sling TV.

Changing Your Subscription

If after signing up for Sling TV, you want to change your subscription, you can do so using any of the following methods:

  • Sling TV app: You can change your programming via the Sling TV app on Amazon, Android, and Roku devices. Click on "My TV" on the main screen in your app. Next, click on "Add Channels & More," and make your choices. Your changes are not final until you click "Purchase."

  • Sign into your account: You can also change your programming on your computer or device by signing into your account. Once signed in, click on "Change Subscription." You can then add or remove any services in your account. Your changes are not final until you click "Submit Order."

Paying Your Bill

Sling TV bills customers on a monthly basis. You'll pay upfront for the month ahead. For example, if your bill date is April 1st, it covers the service for the month of April. Sling TV requires that you have a credit card on file so they can automatically charge it on your bill date.

If you make any changes to your service, Sling TV will do one of the following:

  • Adding services: You will pay a prorated amount for the remainder of the month immediately. This gives you immediate access to the new service.

  • Remove services: You will have access to the service until your next bill date. At that time, your bill will decrease accordingly and the service will be removed.

Sling TV does not allow you to change your billing date, so keep that in mind when you sign up. Your billing date becomes the date you sign up for the service. For example, if you sign up on the 7th, your bill date is the 7th of every month. If you have a day of the month that works better for your budget, sign up for Sling TV on that date.

Changing Your Credit Card on File: You cannot change your bill date, but you can change the card on file. Simply sign into your account and click on "Payment Information" to change the card information.

Canceling Sling TV

Because Sling TV is a prepaid service, you do not have a contract. You are free to cancel it at any point. Sling TV prefers that you cancel from your "My Account" page, which you can access by signing into your account.

After signing in, click on "Cancel Subscription." You'll be prompted to enter a reason you are canceling. Once you confirm the cancellation, your account will be terminated. You will be able to use the service for the remainder of the paid billing period. Sling TV does not provide refunds for termination in the middle of a billing cycle.

Other Ways to Contact Sling TV

Sling TV also offers a few other ways to contact them via social media:

  • Facebook: Visit Sling TV on Facebook for programming and outage updates. You can also send Sling TV a private message via Facebook for another way to contact them.

  • Twitter: Visit Sling Answers on Twitter for additional support. You can tweet your issue and Sling will respond. Many times they request that customers send them a DM (Direct Message).

  • YouTube: Visit Sling TV on YouTube for tutorials and programming updates.

Bottom Line

Sling TV does most of their communication online. You're probably better off contacting them via chat or by logging into your account. Many of the customer service issues you may have can be handled yourself after logging into your account.

Write to Kim P at feedback@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

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