October 31, 2017

Best Ways to Contact DIRECTV Customer Service

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Contacting customer service for a phone, TV, or Internet provider can be a harrowing experience. It's frustrating to go through multiple phone numbers and departments, and still not able to resolve your issue.

In this article, we guide you on the best way to reach out to DIRECTV Customer Service. Learn how to resolve your problem as quickly as possible.

    Compare DIRECTV Packages

    Compare DIRECTV Packages

    Call (855) 976-6355 for the best DIRECTV packages and pricing.

    Order new DIRECTV service from USDIRECT (a CreditDonkey partner and DIRECTV authorized dealer) and get a $100 gift card when you mention promo code 110555.

Here's a list of common ways to contact DIRECTV:

Step 1: Before calling, outline a clear purpose.

Before you even contact DIRECTV's customer service, make sure you understand the reason for your call. Have a clear idea of what the issue is, so you can get straight to the relevant department.

When you call DIRECTV, you'll first have to follow a series of automated prompts. The simpler and more straightforward your request, the easier it is to connect you and tend to your issue.

Common reasons to call customer service include:

  • Starting a new service/ account
  • Stopping or changing a service
  • Technical support
  • Billing issues

You'll more likely get the solution you're looking for if you give clear answers. For instance, "my service is out," "I'd like to cancel my service," or "I'd like to change my plan."

Starting New Service?: Call (855) 976-6355 to get the latest DIRECTV promotions from USDIRECT, a CreditDonkey partner and DIRECTV authorized dealer. Mention code 110555 and get a $100 gift card, courtesy of USDIRECT, when you order new service.

Step 2: Be clear about what you'd like to happen.

Having a specific goal in mind would make it a lot easier for customer service to help you.

For example, don't just say your TV service is out because of DIRECTV's network. Ask them calmly and politely whether it would be possible to get a refund for the days of no service.

Are you looking to start a new service with DIRECTV? First research the specific packages or DIRECTV promotions that interest you. That way, once you call them, you can immediately refer to that specific package, and proceed with subscribing and installation.

If there's a billing issue, identify which billing cycle you'd like to discuss and clarify the situation. From there, you can either ask for a refund or amend the bill accordingly.

In short, having a clear goal and objective will make it much easier for customer service to assist you.

    Compare DIRECTV Packages

    Compare DIRECTV Packages

    Call (855) 976-6355 for the best DIRECTV packages and pricing.

    Order new DIRECTV service from USDIRECT (a CreditDonkey partner and DIRECTV authorized dealer) and get a $100 gift card when you mention promo code 110555.

Step 3: Speaking to a live customer service representative.

Let's face it - none of us like speaking to automated machine prompts. Live customer service reps are still the best way to solve your problems. Here's how to get a real person on the phone:

For new customers, or for setting up a new service, call USDIRECT at 855-976-6355 for the latest promotions.

For customers using Telecommunication Relay Service (TRS), you may call their main line at 800-531-5000.

For existing customers who wish to pay by phone, suspend, or cancel service, call 800-531-5000. This is DIRECTV's general service number, which provides other services for DIRECTV. Alternatively, you can also call AT&T's customer service hotline (AT&T is the parent company of DIRECTV) at 800-288-2020.

Just follow the automated steps at the beginning to be connected to a live customer service rep.

Step 4: Asking to speak to a manager or supervisor.

Occasionally, a customer service rep won't be able to solve your problems for you. You'll have to escalate the issue to a manager or supervisor, who can better address your problem.

Situations like this can be frustrating, but it's always better to speak in a calm and polite tone. Simply ask the customer service rep calmly, "I'm afraid I'm not satisfied with that. Would it be possible to refer my case to your supervisor or manager, please?" The more calm and reasonable your request, the more likely you are to speak to a supervisor who's willing to resolve your issue.

Step five: Always be calm and polite.

Talking to a customer service representative can be a difficult and frustrating experience. Still, berating them over the phone just makes things difficult for both of you. The calmer and more objective you are, the easier it is for them to help you.

Being polite goes a long way to helping you be heard. Remember the rep's name when they tell you who they are. Use it when you can, especially when saying "hello" and "thanks." Let them finish explaining the situation before responding.

The bottom line is, being kind or respectful goes a long way to helping both parties find a resolution.

Step six: Ask for documentation or chat online.

Do you have a billing or service request dispute with DIRECTV? Ask them for documentation so both parties have a clear understanding of the situation. You can ask them to email you your latest bill statement, or you can chat with them online. Their live chat system also allows you to save or print the conversation for your records.

Additional ways to contact DIRECTV

DIRECTV live chat:
Live chat is one of the best and fastest ways to contact a customer service representative. They can help you resolve most of your issues, and can also contact you on the phone if needed.

If you prefer social media, you can also use Facebook to connect to DIRECTV. You can either chat with them on their FB account, or simply write on their wall. Add their account at DirectTV Facebook.

Tweet to DIRECTV:
Twitter is a quick and easy way to connect with DIRECTV. You can use it to commend them, talk about your favorite shows, or even vent or complain about something. Tweet them at @DIRECTV.

Official Web Forum:
DIRECTV's parent company, AT&T, has a dedicated forum and resource center, where you can post a question about their services or products. You can also view questions or problems posed by other customers, and what the solution was. Most times, other fellow customers will respond to your queries. But they also have an official moderator who can give official advice or directions.

View their resource center at Learn, discuss and share tips!

Bottom Line

Depending on what you're trying to achieve, there are lots of ways to get in touch with DIRECTV. However, before you contact them, make sure you have a clear idea of what your problem is and the resolution you're hoping for. Also remember to be clear, straightforward, and polite to the customer service representative. That way both parties can work together to quickly resolve the situation.

Disclaimer: Opinions expressed here are author's alone. Please support CreditDonkey on our mission to help you make savvy decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.

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