Updated August 22, 2019

Haven Life Review

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Want life insurance without the wait? If you are under the age of 59 and generally healthy, Haven Life insurance agency offers life insurance coverage in under an hour.

Haven Life's application process sets them apart from other insurers. Everything is done online and the entire application usually takes less than 30 minutes.

Keep reading to see if Haven Life is right for you.


Haven Life only offers term life insurance, but you're able to choose from a variety of term lengths: 10, 15, 20, or 30 years.

When choosing your term length, consider your dependents, debts, and any financial obligations you might have.

An ideal term would last until your debts are paid off, you are near retirement, and/or your dependents have become financially independent.

Among other factors, the amount of coverage you can apply for will vary depending on your age.

  • If you are 59 years old or younger, you can apply for a term policy up to $3 million.

  • If you are between 60 and 64 years old, you can apply for a policy up to $1 million.

While term life offers protection during a specific period of time, whole life insurance covers you for the rest of your life. Check out our article here to learn more about how term life insurance compares to whole life insurance.


When buying life insurance, it's important to know what kind of rates you'll be paying before you make the commitment.

Haven Life's Needs Calculator takes basic personal information, such as your birthday and general health, considers your coverage needs, and gives you rate estimates. As you add more info, you're able to see real prices that similar people are paying.

So, if you're a 33-year-old male in good health, Haven Life shows you what other 33-year-old men in good health are paying for varying coverage and term lengths.

You can choose to see rate estimates for coverage between $100k and $3M. If you're not exactly sure how much coverage you'll need, there's an option for that, too.

After inputting all the necessary quote info, Haven Life will recommend a coverage amount and term length.

You're then prompted to start the application process to get your real rate.


Haven Life's appliation process involves an algorithm that evaluates your risk of dying. They also verify your information in real-time with the 'Medical Information Bureau, DMV and Social Security Administration.

Here's a step-by-step look at the Haven Life application process:

  1. Select "Get your real rate" on the Haven Life website.

  2. Answer questions regarding your lifestyle, personal health history, and family health history.

  3. Based on your answers, you may or may not be required to complete a medical exam. Keep in mind that it's always important to be honest in the application process. The issuance of the policy or payment of benefits may depend upon the answers given in the application and their truthfulness.

    • Medical exam not required: you have qualified for the InstantTerm process and coverage begins immediately.

    • Medical exam required: you'll be contacted within 2 business days to schedule it.

  4. The underwriters will then finalize your insurance and provide you with an offer. If you're declined coverage, Haven Life will notify you.

  5. If approved, you'll receive emails from Haven Life prompting you to complete your account profile with additional info.

For more information about the Haven Life application process and what happens afterward, check out this article from Haven Life's blog.


If you're required to take a medical exam, you'll need to complete it within 30 days of submitting your initial application. If you opt for Temporary Coverage, you'll have 90 days.

The examiner will measure height, weight, vitals, and blood pressure, as well as take blood and urine samples. You'll also be asked about your personal and family medical history.

To prepare, avoid highly processed or sugary foods in the few weeks leading up to the test. In the 8 hours before your exam, do not eat, exercise, or drink anything but water.

After your exam is complete, you can expect to wait 7-10 days for the final coverage decision.

Haven Life Temporary Coverage
Haven Life offers temporary coverage while you wait for your medical exam results. For the cost of a month's premium payment, you'll get the same amount of coverage you're applying for, up to $1M. More info here.


Haven Life offers additional coverage and benefits with their Haven Life Plus rider.

The rider is not available in every state and is subject to change at any time. Neither Haven Life nor MassMutual, which financially backs Haven Life, are responsible for the provision of the benefits and services made accessible under the Plus Rider, which are provided by third party vendors (partners).

Here are some of the added benefits below.

  • Trust & Will
    Online service to construct a customized and legally valid will in just 10 minutes.

    Cost with Haven Life Plus: free individual/joint will, plus 1 year unlimited updates.

    Normal Cost: $129

  • LifeSite
    Secure online storage for important personal and family documents.

    Cost with Haven Life Plus: free subscription for you and up to 5 family members.

    Normal Cost: $80/year

  • CVS MinuteClinic
    Easy-access health services inside CVS Pharmacy and Target stores, no appointments needed.

    Cost with Haven Life Plus: 15% discount on any MinuteClinic service

Benefits that are part of the Haven Life Plus rider are provided by third-party vendors and participation is entirely optional. Some restrictions apply to certain states; click here to learn more and see which benefits are available in your state.


Haven Life has a 4.5/5 star rating from ConsumerAffairs.com and a 4.8/5 rating from TrustPilot. While most customers are satisfied with Haven Life, some had experiences that were less than ideal. We outline some of the most common customer complaints below.

MassMutual, Haven Life's underwriter, also has a strong 769 rating (out of 1000) from J.D. Power, which measures overall customer satisfaction.

Not as Quick as Advertised
The main customer complaint is that the Haven Life process is not as simple or quick as they make it out to be, mostly from those who had been required to take a medical exam.

Not a Long-standing Company
Some customers don't like that Haven Life is a fairly new company and would rather trust a longer-standing competitor. While Haven Life is newer, they are backed by leading life insurer MassMutual.

Looking for a company with a longer track record? Read our article on the best term life insurance companies.

Denied Coverage
Occasionally, those who apply for coverage will be denied. Many who make this complaint are diabetic, and Haven Life mentions that such conditions may make you more difficult to insure.


  • Customer Service
    There are 3 ways to contact Haven Life: phone, email or live chat. Call and live chat are available 9AM - 6PM ET.

    Haven Life Customer Service:
    1-855-744-2836 (9AM - 6PM ET)
    Email: help@havenlife.com
    Live Chat: is available through their Contact Us webpage.

  • Temporary coverage before medical exam
    Available for the cost of one month's premium. Exceptions may apply to those with serious medical conditions.

  • Backing of MassMutual
    While Haven Life is a fairly new company, their underwriter, MassMutual, is financially stable and rated A++ by A.M. Best and AA+ by Standard & Poor's.

  • Free accelerated death benefit rider
    Those diagnosed with a terminal illness while covered may be able to use some of their death benefit for medical expenses.

  • Renewable policies
    If you still want coverage when your term ends, you may be able to renew your policy annually at a higher premium.

  • No agent commission
    Haven Life sells directly to the consumer and cancan offer lower rates than companies that pay commissions to agents.

  • Tutorials and educational resources
    If you're new to term life insurance, Haven Life does a great job of walking you through the various terms.

  • Waiver of Premium rider
    You can pay for a rider that allows you to waive your premiums should you become totally disabled while covered. This option is only available to applicants under the age of 50.


  • Can't convert to permanent life
    Since Haven Life doesn't offer permanent life, you can't convert your term life policy. However, you can renew it.

  • Coverage caps at $3 million
    Haven Life caps coverage at $3 million for people under 60. People with extensive liabilities or expenses like a large mortgage may require more.

  • No coverage over 64
    If you're over 64 and don't already have a life insurance policy, you'll have to continue your search elsewhere.

Read our article here for more information on which life insurance companies are best for seniors.


Banner Life
Banner Life Insurance offers affordable life insurance in terms ranging from 10 to 30 years.

They also offer universal life policies, annuities for retirement savings and policies for seniors older than 65 years old.

However, more of their policies require a medical exam. Banner Life is part of Legal and General America, which has an A+ (Superior) rating from A.M. Best.

Ladder works in a similar fashion to Haven Life. You apply online and can get an answer quickly.

Ladder offers a unique opportunity to change your coverage amount as your life changes. With a few clicks of a button, you can decrease or apply to increase coverage as needed.

Ladder's policies are issued by reputable life insurance carriers. No medical exam is required for coverage up to $3 million, you'll just need to answer a few health questions as part of the online application. If you're applying for more than $3M in coverage, you may be asked to complete a medical exam.


If you're in the market for online term life insurance, Haven Life is a great option that allows you to secure coverage entirely online.

Their library of guides and resources will be especially helpful for beginners, and those who prefer longer-standing companies will also like that Haven Life is backed by MassMutual.

Haven Life

Get a Quote

  • Up to $3 million in affordable term coverage
  • 100% no obligation quote

Get Quote

  • Plans from $50,000 - $1,000,000
  • Premiums from $8/mo
  • 100% Online. Get a Quote in Seconds and Coverage in Minutes.

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