Review: DIRECTV Customer Service

Need customer service? DIRECTV has multiple contact options. Whether you prefer phone or online support, DIRECTV helps you keep in touch. Read on to learn the best way to contact DIRECTV.

How to Contact DIRECTV

DIRECTV offers around-the-clock tech support, which is good news for late-night TV watchers who suddenly experience technical issues outside of business hours. If you have general customer service inquiries, though, you'll have slightly more limited hours to contact customer service. But they offer a fairly robust support section that answers most of the commonly asked customer service questions, which may put your mind at ease until you can contact customer service yourself.

Use the following methods to get in touch with DIRECTV based on your needs and method of contact:

• Phone support: If you have general customer service questions, call 1-800-531-5000. Representatives are available between 8 AM and midnight Eastern Time, 7 days a week. If you are in need of technical support, though, techs are available 24/7.

• Ordering DIRECTV over the phone: If you want to call and order DIRECTV, call 1-833-972-1006.

• Order DIRECTV online: You can also order DIRECTV online by clicking here. You'll need to enter your zip code and email (optional) to see the packages available in your area.
  Do you live in a condo, apartment, or townhome? DIRECTV may have to make structural modifications to your home or apartment when installing the satellite. Before the technician can make such changes, they will need approval from the landlord or association. To prevent a delay in the installation of your equipment, have the Installation Permission Form completed for the technician.
  

• Chat: DIRECTV offers the option to chat with a customer service representative online. Click here and look for the blue "Chat Available" button to start the conversation.

• Online support: DIRECTV offers a database of frequently asked questions that you can browse by entering your keywords here.

Manage Your Account Online

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You can handle many of the customer service tasks yourself by logging into your DIRECTV account online. Click here to be able to:

• Pay your bill
  
• View your statements
  
• Sign up for paperless billing
  
• Update your information

Making a Payment via Mail

If you prefer to mail your DIRECTV payment, use the following addresses based on your zip code:

Zip codes starting with 0, 1, 4, 5, 6, 8, send your payment to:

DIRECTV
P.O. Box 5007
Carol Stream, IL 60197-5007

Zip codes starting with 2, 3, 7, 9, send your payment to:

DIRECTV
P.O. Box 105261
Atlanta, GA 30348-5261

Other Ways to Contact DIRECTV

• Facebook: Follow DIRECTV on Facebook for the latest programming updates and important news. You can also send DIRECTV an instant message via Facebook.

• Twitter: Follow DIRECTV on Twitter for programming updates and hot tips.

• Twitter Customer Service: Do you prefer to tweet your customer service inquiries? Visit DIRECTV's customer service on Twitter and get answers to your questions between 6 AM and 1 AM, 7 days a week.

• Forum: Join forces with other DIRECTV subscribers in the DIRECTV forum. You can ask/answer questions or read issues other customers have with DIRECTV. The forum is well attended and could be a faster way for you to get answers to questions or concerns you have that others have as well.

• YouTube: Visit DIRECTV's YouTube Channel for tutorials on their equipment as well as videos that are just for fun.