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Brian Gavin vs James Allen

Brian Gavin is a good online retailer for the highest quality diamonds. How does it compare to James Allen? Read our comparison chart below.

Brian Gavin is the world’s leading authority on super ideal hearts & arrows diamonds. All of his diamonds are cut to the most exacting standards for the best light performance. He offers several product lines to suit every budget, including diamonds with fluorescence and warm-toned stones.

While James Allen offers HD 360-degree videos of every single diamond in its inventory. It is a solid customer favorite due to its user-friendly website.

Compare Brian Gavin with James Allen, side-by-side. Read on for an in-depth look, including ratings, reviews, pros and cons.

 James Allen
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Brian Gavin

James Allen

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25% Off Setting with Purchase of a $5,000+ Diamond - Learn More

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Benefits and Features

SelectionIn-house inventory of round, cushion, and princess cut diamonds. One of the largest inventories of super ideal cut diamonds. Large virtual inventory from partner vendors.Inventory sourced from local diamond suppliers
Customer ServiceMonday - Thursday 8:00 am - 8:00 pm, Friday 8:00 am - 5:00 pm, and Sunday 9:00 am - 1:00 pm (CT) by phone or live chat.
24/7 customer service
DataGrading report; actual photo & videos, light performance imagery, hearts & arrows imageryGrading report, 360-degree HD video
Return PolicyBrian Gavin offers a 15-day return policy. The return package must be returned via USPS Registered/Insured Mail for the amount of your purchase. The original FedEx shipping/insurance charges will be deducted from your refund. Bezel settings, custom items, and designer rings cannot be returned.If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange. Free return shipping only applies to U.S customers and is limited to three per customer.
WarrantyLifetime warranty against on all manufacturing defects. Must not have been worked on by another jeweler.James Allen warrant that all items will be free from any manufacturing defects at time of delivery. James Allen will repair and maintain your jewelry for a lifetime. Lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
Buyback1-year buy back policy on Brian Gavin Signature Hearts & Arrows diamonds and "Blue" diamonds ONLY, for 70% of the purchase price. Both diamond and AGS report must be in their original, undamaged condition. 
Resizing1 free ring resizing for 1 size up or down; extra charge for more or less than 1 size. Eternity rings cannot be resized. Customer is responsible for round-trip shipping and insurance.All engagement rings and wedding bands, excluding eternity bands and alternative metals, may be resized once for free within the first year of purchase.
Upgrade PolicyLifetime upgrade policy on all Brian Gavin diamonds. Get 100% credit of the original diamond's purchase price towards a new diamond. You must upgrade in 2 of the following variables: size, color, and clarity. Diamond must have the original certificate.Any loose diamond purchased from James Allen can be exchanged at 100% credit for any replacement diamond of at least 2X or greater value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading document.
 

CreditDonkey® Reviews

 James Allen
Price
Selection
Customer Service
Data
Unique
Pros & ConsPros:
  • World-class super ideal cut diamonds
  • Unique product lines for different budgets
  • Actual photo, light performance imagery, and hearts & arrows imagery
Cons:
  • Very small inventory of stones
  • Short return period, not free return
Pros:
  • 360 degree HD video for every diamond
  • Competitively priced with good selection of diamonds
  • Large selection of setting options
Cons:
  • Limited selection of super ideal cut diamonds
Bottom LineGood online retailer for the highest quality diamonds... Read full reviewGood online diamond retailer with 360 degree HD videos... Read full review
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What Others View

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    Which is Better: Brian Gavin or James Allen?

    Still need help deciding which diamonds is better? Read the in-depth reviews below. You may also be interested in comparing Brian Gavin or Blue Nile.

    In short: James Allen's price, selection, and customer service are notable.


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    CreditDonkey is a diamond jeweler comparison website. We publish data-driven analysis to help you save money & make savvy decisions.

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