March 12, 2017

Best Ways to Contact DISH Network Customer Service

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Contacting customer service for a phone, cable, satellite, TV or Internet company can quickly consume hours of your day. It can be frustrating to deal with multiple phone numbers, different departments and various issues that change depending on your need.

All you want is to call a number and talk to a real human being who understands what you are having trouble trying to accomplish so that you can get your problems addressed. Read on for tips and tricks to get your problems fixed and any issues you have with DISH Network figured out in the easiest possible ways.

Some of the most common ways to reach DISH include:

  • Over the phone at 855-995-0963 (for new customers) and 800-333-3474 (for existing customers)
  • Chat online at My DISH Support
  • Email DISH at Care@dish.com

Step One: Why are you calling DISH?

Before you start down the rabbit hole of customer service, you should have a clear and simple reason why you're calling DISH. You'll be directed to follow a series of prompts and tell the voice operator the reason for your call. The simpler and more straightforward your request, the more likely they will be able to help you out. Some of those reasons include:

  • Starting service? Call (855) 995-0963 for special deals and offers.
  • Stopping or changing service.
  • Technical support.
  • Billing issues.

You will be much more likely to get the answer you need if you say things like, "My service is out," "I'd like to cancel my service," or, "I'd like to change my plan."

Step Two: What would you like to get out of the interaction?

Having a specific goal in mind will make any conversation with a customer service representative a lot easier. Rather than just saying that your television service is out because of DISH Network, ask them in a calm and measured voice if they would be willing to refund you for the days that you did not have service.

If you are looking to start a new service with DISH, research some of the best promotions in mind so that you can ask for the specific prices and packages that interest you. If you are having a billing dispute, you can politely ask for all the documentation related to your issue. Going in with a goal will make any interaction easier once you have someone on the phone.

Step Three: Talk to a Human

Trying to resolve any problem with DISH with a computer prompt will get very frustrating very quickly. Take the following steps to get a person on the phone who can resolve your issue promptly:

  • To establish new service, learn about special deals or offers, call 855-995-0963.
  • For customer service, including pay by phone, suspend and cancel service, call 800-333-3474.
  • Select 1 for English or 8 for Spanish.
  • Then press 0 and you'll be connected directly to a person.

Step Four: Ask to Speak with a Manager or Supervisor

If you're still not able to get your question resolved or you're looking for a special offer that you saw online, there are times that a manager or supervisor will be able to override the customer service representative you reach over the phone.

Always speak in a calm and polite tone. Simply say to the customer service rep, "Would it be possible to ask a supervisor about the question I have, please?" The more friendly and polite you are with a specific and reasonable request that you have, the more likely you will be to get your issues resolved.

Step Five: Speak in a Calm and Pleasant Manner Over the Phone

Even though there can be fewer things more difficult and frustrating than calling customer service, you won't get very far if you berate the representative over the phone. Remember, they want to help you out. The nicer you are, the easier it is for them to do their jobs.

A few phrases will go a very long way. Remember their name when they tell you who they are over the phone and address them by name when you say hello and thanks. Ask them how their day is going. Be kind and respectful and your time on the phone with customer service will be easier.

Step Six: Ask for Documentation or Chat Online

If you're having a billing or service request dispute with DISH, ask them for paper documentation so that both parties can understand where they are coming from. You can ask them to email you your latest statement or bill or you can chat with them online and save or print the conversation for your records.

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Additional Ways to Contact DISH

Chat With DISH Network Online:
If you are multitasking when you contact DISH, you might find it helpful to open a chat window with the customer or technical service instead of trying to reach them over the phone.

  • Visit My DISH Support.
  • Scroll down to click on the box on the right labeled "Chat with Customer Support" or "Chat with Technical Support."

Tweet to DISH:
Want to send a quick sign of appreciation, want to chat about your favorite shows on DISH, or need to vent about a complaint? A lot of companies are realizing that their Twitter feeds are great places to connect with customers. You can Tweet them at @DISH.

Mail DISH a Letter:
Sending a letter by mail might seem a little antiquated, but it can actually be one of the most effective ways to get your problem resolved by DISH Network. If you put in the time to send them a letter, explain your complaints or concerns; it will almost always earn a response from someone who appreciates you taking the time to contact them. You can send a letter to the following address:

DISH
9601 S. Meridian Blvd.
Englewood, CO 80112

Bottom Line

Depending on what you are trying to achieve and the kind of service, issue, concern or complaint you have with DISH, there are a variety of ways to get in touch with a human or express your frustration in a way that helps achieve meaningful results. The nicer you are to the representative over the phone, the more likely they will be to help you address any issue(s) that you need resolved.

Disclaimer: Opinions expressed here are those of the author's alone. Please support CreditDonkey on our mission to help you make savvy financial decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.

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