March 10, 2018

Verizon Fios Review: Is It Good?

Read more about Verizon Fios
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Lightning-fast speeds, reliable connections, and great customer service. At a glance, Verizon Fios seems perfect. But it does have limitations. Find out if it's right for you.

Overall Score

3.8

Sports

4.0

Price

3.0

Selection

4.0

Contract

4.0
5-point scale (the higher, the better)

Pros and Cons

  • Fast internet speed
  • Unlimited data
  • 2-year price guarantee
  • Limited coverage area

Bottom Line

Reliable internet provider with lightning fast speeds and bundle options

Verizon Fios is a provider of internet, TV, and home phone service. They use fiber optic cable instead of traditional cable or DSL.

Fios is actually an acronym for Fiber Optic Service. Fiber optic cables transmit light signals, which travel much faster than transmissions through copper or coaxial cables. It also carries much more data. That's how Fios guarantees lightning-fast speeds.

This makes the Fios Verizon's signature product. They use it to provide TV and home phone services. They bundle these services and sell them as their double- and triple-play plans.

While they are one of the fastest providers, there's still a few things you should know before signing up. We discuss these below.

But first, here are the highlights of their latest promotions.

Verizon Fios Promotions: May 2018

    Waive Set-Up Fee. $99.99 Value

    Order any package online to have your set-up fee waived.

    Verizon Up to $500 Early Termination Fee Credit

    Verizon offers up to $500 to cover your early termination fees if you're moving from another provider.

    Simply provide your last bill which shows your ETF charges. Verizon will credit that amount to your new Fios account. To qualify for the promotion, you must subscribe to Verizon's Internet service. For example, if you're migrating from a satellite TV provider, you'd have to buy at least Fios Internet and Fios TV.

    100/100 Mbps Internet for $39.99/month for one year

    Standard set-up charge (worth $99.99) is waived for online orders.
    Currently a limited time, online-only offer for new Fios Internet residential customers. No annual contract. Promo rates provided via monthly bill credits, and the rates increase after the promo period ends. Price includes $10/month savings for two years.
    Conditions: $10/month router charge and fees pertaining to this may apply, subject to credit approval, may require a deposit.

    150/150 Mbps Internet for $74.99/month for one year

    Standard set-up charge (worth $99.99) is waived for online orders.
    Currently a limited time, online-only offer for new Fios Internet residential customers. No annual contract. Promo rates provided via monthly bill credits, and the rates increase after the promo period ends. Price includes $10/month savings for two years.
    Conditions: $10/month router charge and fees pertaining to this may apply, subject to credit approval, may require a deposit.

    300/300 Mbps Internet for $94.99/month for one year

    Standard set-up charge (worth $99.99) is waived for online orders.
    Currently a limited time, online-only offer for new Fios Internet residential customers. No annual contract. Promo rates provided via monthly bill credits, and the rates increase after the promo period ends. Price includes $10/month savings for two years.
    Conditions: $10/month router charge and fees pertaining to this may apply, subject to credit approval, may require a deposit.

    500/500 Internet Mbps for $194.99/month for one year

    Standard set-up charge (worth $99.99) is waived for online orders.
    Currently a limited time, online-only offer for new Fios Internet residential customers. Promo rates provided via monthly bill credits, and the rates increase after the promo period ends. Price includes $10/month savings for two years.
    Conditions: $10/month router charge and fees pertaining to this may apply, subject to credit approval, may require a deposit.

    Double Play for $49.99/month. Fios 50/50 Mbps Internet and Fios TV Local

    Internet and local TV bundled deal. Order online to waive set-up charge (typically $99.99). $64/month for year 2. Includes your choice of 1 premium channel for 3 months. Paper-free billing required.

    Double Play for $74.99/month. Fios 150/150 Mbps Internet and Custom TV.

    Internet and TV bundled deal. Order online to waive set-up charge (typically $99.99). Internet speeds up to 150/150 Mbps. Different TV packages available. 2-year agreement.

    Double Play for $89.99/month. Fios 150/150 Mbps Internet and Preferred HD TV.

    Internet and TV bundled deal. Order online to waive set-up charge (typically $99.99). Internet speed up to 150/150 Mbps. Preferred HD TV channels available (255+ channels with 80+ in HD). 2-year agreement.

    Double Play for $119.99/month. Fios 150/150 Mbps Internet and Ultimate HD TV

    Internet and TV bundled deal. Order online to waive set-up charge (typically $99.99). Internet speed up to 150/150 Mbps. Ultimate HD TV channels available (440+ channels with 160+ in HD). Showtime, Cinemax and Epix premium channels included. 2-year agreement.

10 REASONS TO SUBSCRIBE TO VERIZON FIOS

© wsh1266 (CC BY-SA 2.0) via Flickr

  1. You want lightning-fast speeds.
    If you're looking for speed, Fios has it. For their internet-only plans, speeds range from 100/100 Mbps and go up to 500/500 Mbps.

    For the fastest speeds, they have the Fios Gigabit Connection package. It has speeds of 940/800 Mbps! That's close to Google Fiber's 1 Gbps connection.

    Also, these numbers aren't just for show. According to the FCC's latest report, Verizon Fios delivered at least 95% of the advertised speeds. In contrast, ViaSat delivered less than 80%.

    If speed is your top priority, go with Verizon Fios.

  2. You want fast upload speeds too.
    Most internet providers only advertise their download speeds. Charter Spectrum, for example, has download speeds of up to 100 Mbps. However, their upload speeds are less than 10.

    This may not be important if you'll just be downloading. But if you upload a lot of stuff online, you'll need fast upload speeds too.

    Verizon Fios has symmetrical speeds. This means their download and upload speeds are equally fast. If you regularly upload large amounts of data online, go with Verizon Fios.

    Why are Verizon Fios speeds advertised as 150/150?

    Verizon Fios advertises their internet speeds in two numbers: download and upload. This is to show that their download and upload speeds are equally fast. Many providers only show you their download speeds.

  3. You want unlimited data.
    Other internet providers still have data caps. Xfinity, for example, has a 1TB data limit for its users.

    Verizon Fios currently has no data limit for their internet plans. You could use all that speed to stream as many HD movies and series as you'd like!

  4. You want bundling options.
    Verizon Fios provides both triple-play and double-play plans. These plans are cheaper compared to signing up for the services on their own.

  5. You're moving from another provider.
    Verizon Fios will compensate you if you're switching from another provider. They offer a credit of up to $500. Just show them your bill with your early termination fees. Verizon Fios will credit that amount (up to $500) to your Fios account.

    However, bear in mind that you'll need to subscribe to Verizon Fios's internet plan. You won't receive the offer if you're just switching to their TV or home phone plan.

  6. You like introductory plans and bonus deals.
    Verizon currently has several plans and perks for new customers. For example, they have triple-play plans which start at $80/month. The price is guaranteed for two years. The plan includes their Custom TV pack, 150/150 Mbps internet connection, and home phone.

    They also have their Gigabit Connection promotion. Like the normal plan, it also has Custom TV and home phone. However, the internet comes with a whopping 940/880 Mbps connection upgrade! They'll automatically upgrade you if it's available in your area.

  7. You'd like free Netflix for a year.
    Verizon offers a free subscription to Netflix for one year. If you already have a subscription, they'll cover the costs (up to $10.99/month for 12 months). The offer only comes with their triple-play plan, however, which starts at $80/month.

    Just to be clear, it's not worth it if you're only after Netflix. But, if you were planning on getting TV and a landline as well, then it's a nice treat.

  8. You'd like good customer service.
    Verizon Fios ranks 71 in the American Customer Satisfaction Index (ACSI). They're the highest ranked provider, beating out rivals such as U-Verse and Optimum. They also ranked highest as a TV service provider too.

    The high score points to Verizon Fios's reliability, good connection, and great customer service.

  9. You like customizing your own TV channel selection.
    With their Custom TV package, you can choose the channels you'd like. It comes with the basic channels, and offers channel bundles according to genre.

    You can choose between Action & Entertainment, Sports & News, Kids & Pop, News & Variety, Infotainment & Drama, Lifestyle & Reality, and Home & Family. This way, you don't have to pay for channels you don't want to watch.

  10. You want a reliable TV service.
    Unlike satellite TV, Verizon Fios's TV is powered by their fiber optic cable. The biggest advantage of this is that Fios TV isn't affected by the weather. Whether it's snow, rain, or strong winds - you'll get clear reception every time.

REASONS TO CONSIDER OTHER PROVIDERS

  • You're not in the coverage area.
    Verizon Fios' coverage is still limited. Currently, it's only available in nine states: Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, and Washington, DC. Customers who live outside these areas won't be able to use Fios.

  • Cost is a bigger priority for you.
    Verizon Fios has great speeds and services, but it can be slightly more expensive than its rivals.

    Verizon Up to $500 Early Termination Fee Credit

    Verizon offers up to $500 to cover your early termination fees if you're moving from another provider.

    Simply provide your last bill which shows your ETF charges. Verizon will credit that amount to your new Fios account. To qualify for the promotion, you must subscribe to Verizon's Internet service. For example, if you're migrating from a satellite TV provider, you'd have to buy at least Fios Internet and Fios TV.

OTHER INTERNET PROVIDERS TO CONSIDER

Comcast Xfinity
If you can't get Verizon Fios in your area, try Xfinity instead. It's a popular choice, available in 40 states nationwide.

Xfinity rates well in terms of performance. The FCC reports that the majority of Xfinity customers get the speeds they paid for. Over 90% of their panelists had download speeds of at least 80% of their advertised speeds.

One downside is that Xfinity doesn't have symmetrical speeds. Upload speeds are less than 10 Mbps, so if you upload a lot of data, it's not the best provider.
They also have a 1TB data limit. While that is a big data cap, you could still go over if you've got a household with heavy data users.

Finally, Xfinity's customer service may not be up to par. They rated only a mere 58 in the ACSI compared to Verizon's 71.

 

Verizon Fios

Comcast Xfinity

SPECIAL OFFER
Waive Set-Up Fee. $99.99 Value - Learn More

SPECIAL OFFER
Compare XFINITY Offers - Learn More

 

Benefits and Features

DVRThree DVR options available. Single Room DVR records 2 shows at a time, with 20 hours HD recording, for $12/month. You can only watch recordings on the main TV. Enhanced Multi Room DVR service records 6 shows at a time, and has 100 hours of HD storage. It costs $20/month. Their Premium Service records up to 12 shows at a time, and has up to 200 hours of HD recordings. It costs $30/month.Two types of DVR services: normal and cloud DVR. Normal DVR records up to 6 shows at once, and has 500GB storage capacity. Cloud DVR records up to 60 hours. You can download recordings to your device to watch offline.
PackagesLocal TV ($10/month): 10 channels
Custom TV ($64.99/month): 155+ channels
Preferred TV HD ($74.99/month): 255+ channels
Extreme TV HD ($79.99/month): 330+ channels
Ultimate TV HD ($89.99/month): 425+ channels
Limited Basic ($28.65/month): 10+ channels
Digital Economy ($34.99/month): 100+ channels
Digital Starter ($64.99/month): 140+ channels
Digital Preferred ($84.99/month): 220+ channels
Digital Premier ($124.99/month): 260+ channels
(Prices are for packages without contract)
CancellationNo early termination fees. All equipments must be returned within 30 days. Unreturned equipment fees apply.All equipment must be returned within 30 days of termination. Unreturned equipment fees apply.
ContractNo contract.Users can choose to subscribe for a 1-year contract, or pay month-to-month
InstallationStandard professional installation $99.99.Standard professional installation fee of $60. Final bill generated after installation.
AutopaySign up for autopay feature via the My Fios app or My Verizon account online. Accepts bank account, debit and credit card.$5/month discount when signing up for Xfinity's Autopay and Eco-bill feature. Autopay can be set up with bank account, or debit/credit card.
Receiver FeeSet-Top Box ($12/month) per TV, Fios Wireless Router ($10/month)HD DVR Box ($19.95/month), Additional cable box ($9.95/month).
Regional Sports FeeRegional Sports Network Fee (up to $6.39/month, varies depending on location)Regional Sports Fee (up to $6.75/month)

Compare XFINITY Offers

Verizon Fios: Pricing information from published website as of 2/7/2018.

Comcast Xfinity: Pricing information including fees, features and contract length was obtained on April 12, 2018 from published websites and is believed to be accurate, but not guaranteed.

AT&T
AT&T is also another major provider of TV, internet and home phone.

AT&T does have contracts, and prices may jump after the first year. Most providers have hidden charges and AT&T is no exception. Be prepared to deal with activation fees, installation fees, and equipment fees.

In terms of data caps, AT&T has different caps for different tiers. They have a 150GB cap for DSL, 160GB for fixed wireless internet, and 1TB for connections above 768 Kbps.

However, they do remove the cap if you bundle their services with TV and phone, or if you subscribe to their 1 Gbps internet connection. Alternatively, you can pay more for unlimited usage.

A thing we do like is that DirecTV is a popular satellite TV brand. It's available almost anywhere in the US. Combined with AT&T's internet coverage in 21 states, you'd probably find a triple-play plan at your location.

 

Verizon Fios

AT&T U-Verse

SPECIAL OFFER
Waive Set-Up Fee. $99.99 Value - Learn More

Compare AT&T U-verse Packages - Learn More

 

Benefits and Features

DVRThree DVR options available. Single Room DVR records 2 shows at a time, with 20 hours HD recording, for $12/month. You can only watch recordings on the main TV. Enhanced Multi Room DVR service records 6 shows at a time, and has 100 hours of HD storage. It costs $20/month. Their Premium Service records up to 12 shows at a time, and has up to 200 hours of HD recordings. It costs $30/month.AT&T's U-Verse Total Home DVR can record up to 4 shows at once. Has 500GB storage space. Paired with receivers to connect up to 4 TV sets, with a total of 4 unique streams. Larger DVR unit with 6 unique streams and 1TB storage space available.
PackagesLocal TV ($10/month): 10 channels
Custom TV ($64.99/month): 155+ channels
Preferred TV HD ($74.99/month): 255+ channels
Extreme TV HD ($79.99/month): 330+ channels
Ultimate TV HD ($89.99/month): 425+ channels
U-Basic ($19/month): 20+ channels
U-Family ($40/month): 200+ channels
U200 ($60/month): 360+ channels
U300 ($65/month): 470+ channels
U450 ($115/month): 550+ channels
CancellationNo early termination fees. All equipments must be returned within 30 days. Unreturned equipment fees apply.$180 early termination fee per service, pro rated $15 per month. All equipments is leased and must be returned, unreturned equipment fees apply.
ContractNo contract.Users must sign up for a 12-month agreement to get promotional prices. Regular pricing applies in the second year.
InstallationStandard professional installation $99.99.Standard professional installation included for up to 3 rooms. Additional installations cost extra.
AutopaySign up for autopay feature via the My Fios app or My Verizon account online. Accepts bank account, debit and credit card.$5 discount if you sign up for autopay feature. Can be set up with bank account, credit/debit card.
Receiver FeeSet-Top Box ($12/month) per TV, Fios Wireless Router ($10/month)Additional receiver ($10/month)
Regional Sports FeeRegional Sports Network Fee (up to $6.39/month, varies depending on location)No regional sports fee.

Verizon Fios: Pricing information from published website as of 2/7/2018.

AT&T U-Verse: Pricing information including fees, features and contract length was obtained on April 12, 2018 from published websites and is believed to be accurate, but not guaranteed.

Charter Spectrum
With services in over 40 states, Charter Spectrum is another popular provider. The price goes up in the second year. However, Charter Spectrum has no contract.

In terms of internet speed and performance, Charter Spectrum delivers. The FCC reports that Charter Spectrum delivered more than 90% of its advertised speeds to its users. While they only have a 60 Mbps speed for their internet, we think it's still pretty good.

If you're thinking of signing up with Charter, talk with their customer service first. Find out exactly what the price structure is like. Know what your prices are in the first year and the second. It may vary by location, so take the advertised price with a grain of salt.

Also, while they have no modem fees, the modem they provide doesn't have Wi-Fi. If you'd like to have wireless internet in your home, you'd have to pay $5/month. That's a pretty big deal if you weren't expecting it. However, they don't have data caps, which is good for heavy internet users.

In terms of customer satisfaction, Charter Spectrum falls in the middle. They scored 64 in the latest ACSI report. It's not very good, but it's not the worst either.
In short, Charter Spectrum is not a bad choice. The only problem is, it's hard to get a clear idea of your costs. For that, you'd have to talk to them directly.

However, if cost isn't a big deal for you, then Charter Spectrum can be a good alternative. No contract means you can negotiate prices in the second year. If you don't want to, you can just pick another provider.

 

Verizon Fios

Charter Spectrum

SPECIAL OFFER
Waive Set-Up Fee. $99.99 Value - Learn More

SPECIAL OFFER
Compare Charter Spectrum Packages - Learn More

 

Benefits and Features

DVRThree DVR options available. Single Room DVR records 2 shows at a time, with 20 hours HD recording, for $12/month. You can only watch recordings on the main TV. Enhanced Multi Room DVR service records 6 shows at a time, and has 100 hours of HD storage. It costs $20/month. Their Premium Service records up to 12 shows at a time, and has up to 200 hours of HD recordings. It costs $30/month.Two DVR models, Motorola and Cisco/SA. Motorola can record and store up to 21 HD hours. Cisco/SA with 80 GB hard drive can record and store between 30 and 50 hours. Models with a 160 GB hard drive can store up to 90 hours of SD. Records up to 2 channels simultaneously. One box needed per TV. Connects up to 8 TVs.
PackagesLocal TV ($10/month): 10 channels
Custom TV ($64.99/month): 155+ channels
Preferred TV HD ($74.99/month): 255+ channels
Extreme TV HD ($79.99/month): 330+ channels
Ultimate TV HD ($89.99/month): 425+ channels
TV Select ($64.99/month): 125+ channels
TV Silver ($84.99/month): 175+ channels, HBO, Cinemax, Showtime, Digital Tier 1.
TV Gold ($104.99/month): 200+ channels, HBO, Cinemax, Showtime, The Movie Channel, Starz, Starz Encore, Digital Tier 1, Digital Tier 2
CancellationNo early termination fees. All equipments must be returned within 30 days. Unreturned equipment fees apply.No early termination fees. All equipments must be returned upon termination. Unreturned equipment fees apply.
ContractNo contract.No contract.
InstallationStandard professional installation $99.99.Standard professional installation included for up to 6 rooms. Additional installations cost extra.
AutopaySign up for autopay feature via the My Fios app or My Verizon account online. Accepts bank account, debit and credit card.Sign up for autopay feature online through TWC's account portal.
Receiver FeeSet-Top Box ($12/month) per TV, Fios Wireless Router ($10/month)Spectrum Receiver & Remote ($5.99/month), DVR Service for 1 DVR receiver ($12.99/month). Additional DVR receivers up to 4 ($19.99/month). CableCARD ($1/month). Secure Connection per CableCARD ($1/month).
Regional Sports FeeRegional Sports Network Fee (up to $6.39/month, varies depending on location)No regional sports fee.

Compare Charter Spectrum Packages

Verizon Fios: Pricing information from published website as of 2/7/2018.

Charter Spectrum: Pricing information including fees, features and contract length was obtained on April 12, 2018 from published websites and is believed to be accurate, but not guaranteed.

BOTTOM LINE

We like Verizon Fios' fast speeds, price guarantee, and decent customer service. Prices are transparent, and they have some of the fastest and most reliable internet connections around. We like their perks and bonuses too.

The main downside is that it's not offered in many places. But if you happen to live in the area of operations - go for Verizon Fios.

Disclaimer: Opinions expressed here are those of the author's alone. Please support CreditDonkey on our mission to help you make savvy financial decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.

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