CreditRepair.com Review
CreditRepair.com is one of the biggest companies in the credit repair industry. But it has its downsides. Read on to see if it's worth trying out.
Overall Score | 3.4 | ||
Monthly Fee | 4.0 | ||
First Work Fee | 3.5 | ||
Credit Bureau Disputes | 5.0 | ||
Creditor Interventions | 5.0 | ||
Credit Score Update | 5.0 | ||
Credit Building Tools | 0.0 | ||
Money Back Guarantee | 0.0 | ||
Identity Theft Protection | 5.0 | ||
Pros and Cons
- Disputes the 3 credit bureaus
- Cancel anytime
- First work fee discounts
- Can be costly
- No mobile apps
- No money-back guarantee
Bottom Line
Credit repair company with a strong track record but has no guarantee
CreditRepair.com can help improve your credit and remove negative items on your credit report. The company's discounts can even help you with your budget.
That said, CreditRepair.com has significant downsides, like the unspecified number of disputes offered, no BBB accreditation, and limited service hours.
How do you know if the benefits outweigh the drawbacks? Here's the full review.
What Is Creditrepair.Com?
CreditRepair.com is a credit repair company that disputes negative items on your credit report. It's been in business since 2012, with its headquarters located in West Valley City, Utah.
The company has removed over 7.5 million negative items for its clients since it started.[1] And over 70% of clients have seen a 40-point increase in their credit score within 6 months.[2]
The parent company of CreditRepair.com is PGX Holdings Inc., commonly known as Progrexion. Progrexion also owns other services, like Lexington Law — a law firm that offers credit repair services, and Credit.com, a credit education blog that can help you understand your credit better.
Who is CreditRepair.com Best For?
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CreditRepair.com is ideal for anyone looking to improve their credit. You'll get to work with professionals with expertise in disputing items off your credit report.
The company does not have strict qualifications. You don't need to worry about eligibility requirements that may stop you from signing up.
Before signing up, however, take note of the upsides and downsides of working with this credit repair company.
Pros and Cons
Pros
- Has been in the industry for more than a decade
- 50% off first work fee discount for veterans, active military, and family members[3]
- iOS and Android apps available
- Online client account
- Extensive credit education blog
- Free tools like Score Estimator
- Includes Identity Theft Insurance
- Free online credit evaluation
Cons
- More expensive compared to other companies
- Charges a fee for pulling your credit report (other companies don't)
- The number of creditor interventions and credit bureau disputes are not specified
- No accreditation from Better Business Bureau (BBB)
- No money-back guarantee
- Not available in all states
- Limited service hours
In 2019, the Consumer Financial Protection Bureau filed a lawsuit against Progrexion, the parent company of CreditRepair.com. The CFPB claims that CreditRepair.com is in violation of the Telemarketing Sales Rule (TSR) by practicing deceptive marketing and charging upfront fees to their clients.[4]
To further understand if the company's a good choice, here's how CreditRepair.com works.
How Does Creditrepair.Com Work?
CreditRepair.com disputes with Experian, Equifax, and TransUnion using the three-step process:
- Check: The company checks and analyzes your credit reports.
- Challenge: It challenges and disputes negative items that impact your credit.
- Change: CreditRepair.com monitors changes in your credit report from all disputes.
CreditRepair.com can dispute the negative items listed below:
- Collections
- Charge-offs
- Repossessions
- Hard inquiries
- Late payments
- Bankruptcies
- Foreclosures
The "intensity" of these services depend on the package you choose.
Pricing and Fees
CreditRepair.com offers three basic credit repair packages. The company will charge you every month for the service until you decide that your credit is in good shape.[5]
| ADVANCED | STANDARD | DIRECT | |
|---|---|---|---|
| Strength | Aggressive | Moderate | Basic |
| Price (per month) | $119.95 | $99.95 | $69.95 |
| Initial working fee | The same as the package price | ||
| Credit report pull | $14.99 | ||
| Bureau challenges | ✔ | ✔ | ✔ |
| Inquiry assist | ✔ | ✔ | ✔ |
| Goodwill intervention | ✔ | ✔ | ✔ |
| Credit score update | Monthly | Quarterly | Quarterly |
| FICO Score Inquiry Assist service | ✔ | ✔ | — |
| Cease and desist intervention | ✔ | — | — |
| More creditor intervention | ✔ | — | — |
You get the most credit repair features with the Advanced package. It's a good option if you want to focus on corresponding with your creditors and if you want a more aggressive approach.
On the other hand, the Standard package focuses on the additional FICO Score Inquiry Assist service. It's a suitable option if you have many companies inquiring about your credit score. You could be applying for new credit cards or loans, for example.
Lastly, the Direct package is the basic credit repair plan. You can opt for this package if you only have minimal items to dispute.
You can call CreditRepair.com at 1-800-232-6499 to cancel the service.
Credit Repair Features
You can figure out which package is best suited for you through the features offered:
- Bureau challenges
CreditRepair.com will send dispute letters to the credit bureaus. Experts analyze your report, challenge negative items, and monitor your credit. - Inquiry assist
Only authorized companies should inquire about your credit. So, CreditRepair.com will help monitor which banks, lenders, and companies are looking into it. - Goodwill intervention
Credit repair companies may include creditor interventions to help you deal with collection agencies, lenders, and banks. CreditRepair.com will send letters to help appeal for removals on your behalf. - Credit score update
You can get credit score updates regularly. That way, you don't need to pay for another credit monitoring service to track changes in your credit score. - FICO Score Inquiry Assist service
Your FICO score is the most-used credit score among lenders and companies. You can dispute unfair inquiries to your FICO score directly with CreditRepair.com. - Cease and desist intervention
Cease and desist intervention is helpful if you have creditors who are constantly contacting you. CreditRepair.com can help you send formal requests to stop this.This can help eliminate harassing practices such as threats, violence, and repetitious messages.
Yes, you need to pay CreditRepair.com if you sign up for any of their credit repair packages. The monthly fees range from $69.95–$119.95 per month. You also need to pay a first work fee that costs the same as the monthly fee.
CreditRepair.com Limitations
CreditRepair.com can only help you understand your credit report and challenge inaccurate items that impact your credit.
The company cannot perform the following:
- Erase all negative items in your credit report
CreditRepair.com cannot promise to delete all items (especially ones that are valid and true) that cause your score to drop. - Promise to increase your credit score by x points
No reputable company can claim to increase your credit score. If they do, they may be operating a scam. Remember: "If it's too good to be true, then it probably is." - Give you a new credit identity
Your credit is your personal measure of reliability and trustworthiness. A company promising or suggesting you get a new identity is a red flag. Credit repair companies that engage in these practices put you at risk of fraud. - Provide money-back guarantee
Unlike other companies, CreditRepair.com does not offer a money-back guarantee. You don't get a refund if you're not satisfied with the service.
Credit repair companies dispute negative items that may damage your credit. However, there is no guarantee that this can raise your credit score. Bear in mind that your credit score depends on a lot of things. The negative items only play a part in its overall.
Is CreditRepair.com Worth It?
CreditRepair.com is worth it if you have the extra budget and time to spare. Spending more than $70 every month is no joke, especially if your budget is already tight. Not to mention, it may take months before you see significant improvements.
However, if your goal is to slowly improve your credit, CreditRepair.com may be worth it. It's an experienced company that has helped over 955,000 clients for more than a decade.[6] And it has removed millions of negative items during this time.
How To Open A CreditRepair.com Account
CreditRepair.com has a sign-up page if you want to open an account and select a package.
- Go to the sign-up page and fill out your personal information.
- Select your service after submitting your form.
- Comply with legal agreements.
- Wait for your account to get set up.
Is CreditRepair.com Legit?
CreditRepair.com is a legitimate credit repair company. It has been in the industry since 2012 and has helped over 955,000 customers repair their credit.[6]
In 2021, CreditRepair.com has removed over 750,000 negative items on behalf of its clients.[7]
Customer Service and Reviews
CreditRepair.com has thousands of clients. And the company has gained a great deal of feedback from many of them.
| RATINGS SOURCE | AVERAGE RATING |
|---|---|
| Apple App Store | 4.70 out of 5 ★ from over 10,900 reviews |
| Google Play Store | 4.20 out of 5 ★ from over 1,770 reviews |
| Trustpilot | 1.90 out of 5 ★ from over 600 reviews |
| Better Business Bureau | 1.17 out of 5 ★ from 19 reviews |
Many people have seen improvements in their credit. And there are plenty of good reviews similar to Kendra's experience.
—Kendra D. (from Google Play Store)
However, CreditRepair.com does not always get 5-star ratings. Victor experienced no removals from his reports for months.
— Victor B (from BBB)
CreditRepair.com has removed over 5 million collections from credit reports since 2012. In 2021, CreditRepair.com removed various negative items for more than 125,000 clients.[8]
However, the company received an F rating from the BBB due to various complaints. So take note that individual results vary.
You can connect with CreditRepair.com through customer support, available from Monday to Friday, 07:00 AM to 07:00 PM, MST.
- Phone: 1-800-232-6499
- Address: 257 E 200 S STE 1200 Salt Lake City, Utah 84111
How CreditRepair.com Compares
If you are still on the fence about CreditRepair.com, here are some alternatives.
CreditRepair.com vs. Lexington Law
Lexington Law is the better option if you want a more aggressive approach to credit repair. The company has a team of lawyers and paralegals who are experts in credit laws in the U.S.
It also offers Focus Tracks, where professionals create a custom solution based on your specific life events. The only downside is that it offers more expensive packages, which cost $99.95 to $139.95 monthly.[9]
Free Online Credit Assessment
- Free Credit Score
- Free Credit Report Summary
- Free Credit Recommendation
- 5 Minutes to Check Your Credit
CreditRepair.com vs. Credit Saint
Credit Saint is another top alternative for CreditRepair.com. Credit Saint packages range from $79.99–$129.99, with an initial working fee of $99.00–$195.00.[10]
Although Credit Saint is more expensive than CreditRepair.com, you do get a 90-day money-back guarantee. This may help you gain confidence that Credit Saint can remove negative items from your credit report.
CreditRepair.com vs. Credit Builder Apps
Credit builders like Kovo work differently. Instead of disputing and removing negative items from your credit report, you build credit by adding more positive transactions to your report.
It's a less aggressive approach. But credit-building options like credit builder apps are affordable alternatives.
Bottom Line
CreditRepair.com is worth trying if you have the budget for credit repair. The packages can help you only spend on what you need.
If you don't have a lot of items to dispute, you can just opt for the Direct package. But you do need the Standard package if you want to focus on your FICO score. If you want the most aggressive approach, go for the Advanced plan instead.
References
- ^ CreditRepair.com. About Us, Retrieved 12/08/2023
- ^ CreditRepair.com. Fix my credit, Retrieved 10/22/2023
- ^ CreditRepair.com. Is there a veteran discount?, Retrieved 12/08/2023
- ^ Consumer Financial Protection Bureau. Consumer Financial Protection Bureau Files Suit Against Lexington Law, PGX Holdings, and Related Entities, Retrieved 07/18/2023
- ^ CreditRepair.com. How much does credit repair cost?, Retrieved 12/08/2023
- ^ CreditRepair.com. About Us, Retrieved 12/08/2023
- ^ CreditRepair.com. How CreditRepair.com works, Retrieved 10/22/2023
- ^ CreditRepair.com. How CreditRepair.com works, Retrieved 10/22/2023
- ^ Lexington Law. How much does Lexington Law cost?, Retrieved 12/07/2023
- ^ Credit Saint. Packages, Retrieved 12/08/2023
Free Online Credit Assessment
- Free Credit Score
- Free Credit Report Summary
- Free Credit Recommendation
- 5 Minutes to Check Your Credit
Write to Alex Mambaje at feedback@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.
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