Best Ways to Contact Protect America Customer Service

Good customer service means fast responses and speedy resolutions. Here are the Protect America numbers you need to know and tips for the best results.

You are going to want to get a real, live human being on the phone who speaks clear English and can address your concerns.

You might be shopping for a home security system and want to discuss your options with Protect America. Or you're a long-time customer who wants to upgrade your plan or technology. Or you have some sort of technical service issue.

No matter why you're calling, read this article. Learn how to get quick and effective results from Protect America customer service.

New Customers - Phone Number and Hours

• New customer phone number: 855-330-0286
  
• Monday-Friday: 7 AM - 11 PM Central Time
  
• Saturday: 8 AM - 8 PM Central Time
  
• Sunday: 9 AM - 7 PM Central Time

Get Free Home Security Quote
Get up to $1,400 in free equipment with Protect America, a CreditDonkey #1 recommended partner for the best home security system for the money. Includes 24/7 professional monitoring, easy setup, and no installation fees.
Click Here to Get a Free Quote

Existing Customer Phone Number and Hours

• Existing customer phone number: 800-951-5111
  
• Monday - Friday: 8 AM - 9 PM Central Time
  
• Saturday - Sunday: 9 AM - 7 PM Central Time

Additional Ways to Contact Protect America

• Live chat online at Protect America Customer Service
  
• Send feedback directly to Protect America's CEO
  
• Contact them via their Facebook page

In Case an Alarm Goes Off

Protect America's monitoring service is handled by Criticom, a security monitoring services company. If an alarm goes off at any time, they will call you and your emergency contact numbers. If you don't answer the phone or if you don't verify that it was a false alarm, they will call the police.

Step One: Know Why You're Calling

The most effective ways to get results with a customer service agent over the phone is to know why you're calling in advance. The clearer your goal, the more likely you will be to get your results. Here are some of the most common reasons for calling Protect America:

• You would like to become a new customer
  
• Technical support
  
• Upgrade your home security technology
  
• Cancel service
  
• Billing questions
  
• An alarm went off in your home

Step Two: What Would You Like to Get out of the Interaction?

Once you know the reason for your call, consider what transaction you are looking to obtain out of the interaction. If you are looking to get a live person on the phone so that you can ask for a deal or vent your frustration with your service, that's not going to get you far. Instead, have a specific goal in mind before jumping on the phone:

• Ask for documentation on your bill
  
• Ask for a copy of your contract or all the specifics
  
• Ask for the total cost and duration of a contract with Protect America
  
• Get help to fix your home security system

Low Price Guarantee
If you find a lower price for the same amount of wireless home security package, Protect America will match the price. See terms and conditions for details.
Click Here to Get Deal

Step Three: Ask to Speak With a Manager or Supervisor

There are times when the customer service representative you reach won't have the authority to handle your issue. This is especially the case in terms of billing disputes, upgrades, or deals that you saw online. Sometimes a manager will be able to resolve your problems quicker and more effectively.

Step Four: Speak in a Calm and Pleasant Manner Over the Phone

You won't get very far if you berate the representative over the phone. To be sure, there can be fewer things more difficult and frustrating than calling customer service.

But keep in mind, their job is to help get your issues resolved. That is more likely to happen when you are nice to the person you chat with over the phone.

Step Five: Ask for Documentation or Chat Online

If you're having a billing or service request dispute with Protect America, ask them for documentation. That way both parties can understand where they are coming from.

You can ask them to email you your latest statement or bill, or you can chat with them online via their Facebook page, or the live chat system on their website.

The great thing about the live chat is that when you are done, you can have the system email you a transcript of your conversation to keep for your personal record.

Step Six: Things to Keep in Mind

Before calling Protect America, especially if your call is in regard to billing, new service or canceling service, here are few handy tips to have in the back of your mind:

• Joining Protect America involves a contract, so there are fees if you cancel early.
  
• Protect America offers over a dozen different security solutions from video cameras, motion detectors and touchscreens in case you're looking for a different approach that can work for you.
  
• If your alarm goes off outside of business hours, their security monitoring will contact you first.

Protect America Facebook page

If you prefer reaching out via social media, Protect America also has a Facebook page. Facebook states that they typically reply after a few hours. If you need immediate attention, it would be better to call them directly or chat with them live on their website.

As of September 2017, a brief view of their wall reveals few user comments or postings, with no feedback from the page itself. If you have a comment or enquiry, it would be better to call or chat with them instead.

Protect America Live Chat

Protect America provides a Live Chat service which you can access on their website. Simply click on the ‘Chat’ button on the right side of the screen. A dialogue box will prompt you for basic information such as your name and email. Then select whether you’d like to chat with their customer service, or their sales team. Generally, existing customers will speak to customer service, while new customers will chat with sales. After the conversation, you’ll be given the option of being mailed a transcript of your conversation for your personal record, which will be sent to the email address you provided at the beginning of the chat.

Additional Contact Methods

There are ways outside of getting a customer service representative on the phone if you're trying to contact Protect America. Depending on your reason for contact, there are different methods you can try:

• Tweet Protect America
  
• Write a letter to their offices: Protect America Corporate Headquarters, 3800 Quick Hill Road, Building 1-100, Austin, TX 78728

Bottom Line

Whether you are a new or existing customer, or you have a technical support issue or billing dispute, there is a way to contact Protect America to get your problem resolved.

Knowing why you're calling in advance, and speaking in a calm, professional and respectful tone will help get more effective results. And you can always call, chat, Tweet or even fill out the contact form to write to the CEO directly so you can get what you need from Protect America.