Review: Chase Sapphire Preferred Customer Service

Setup a Chase Sapphire Preferred and sign in to manage your credit card online. Read this to maximize your account benefits.

At Chase's Secure Site Chase Sapphire Preferred® Card Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards® Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases. No foreign transaction fees 1:1 point transfer to leading airline and hotel loyalty programs Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards Intro APR for Purchases Intro APR for Balance Transfer Regular APR Annual Fee N/A N/A 17.74% - 24.74% Variable $0 Intro for the First Year, then $95

Logging into Chase Sapphire Preferred

1. Visit Chase's website
   
2. Click "sign in" in the top right corner of the page
   
3. Enter your username and password

If you don't have the Chase Sapphire Preferred card yet, you can click here to apply online.

Customer Service

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Is Chase customer service 24/7?

Chase Sapphire Preferred customers have 24/7 access to live customer service representatives. You can reach the Chase Sapphire department at 1-800-493-3319. You can also contact Chase through the following methods:

• Call Chase general customer service: 1-800-432-2117. International callers should call 1-302-594-8200.

• Send a secure message: Chase doesn't provide a direct email address, but you can send a secure message from your credit card account. After you log into your account, click on the "menu" icon (the three horizontal bars) on the left side of the page and choose "Secure Message." Click on "Compose Message" and send your request. Chase will respond in this message box as well, so make sure to check back for a response.

• Mail Chase: If you prefer mail correspondence for general inquiries, mail your request to:

  Card Services
  P.O. Box 15298
  Wilmington, DE 19850

  If you are mailing a payment, mail it to:

  Cardmember Services
  P.O. Box 94014
  Palatine, IL 60094-4014

Reasons for Contacting Customer Service

When you contact Chase Sapphire Preferred customer service direct, you'll have a few options. Following are the prompts you'll need when contacting 1-800-493-3319:

• You can stay on the line and wait for a customer service representative (press nothing)

• Press #1 for the automated system

• You can then choose to enter the last 4 digits of your credit card number or press #2 to report a lost/stolen card or check the status of your application

• If you pressed #2, you'll then press #1 for a lost/stolen card, #2 for a damaged card, or #3 to check the status of your application

Opening a New Account with Chase Sapphire Preferred

If you would like to apply for a new Chase Sapphire Preferred credit card, click here to visit Chase's website.

In the online application, you'll first enter your personal information, including your full name and address. You'll then enter your gross annual income and whether you own or rent your home. Finally, you'll enter your Social Security number, birth date, and contact information (phone and email). Last, you'll e-sign the legal disclosures and submit your application.

Additional Ways to Contact Chase Sapphire Preferred

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Contacting Chase via phone or the secure message center within your account are the most effective ways to contact Chase Sapphire Preferred. They do, however, offer a few other ways to get in touch with them:

• Facebook: You can click here to follow Chase (general) on Facebook. If you wish, you can contact them via private message on this page as well.

• Instagram: Search "Chase" in your Instagram search bar and follow them. Once you follow Chase, you can send them a Direct Message in your app. This is general Chase customer service, though; it isn't Chase Sapphire Preferred direct.

• Twitter: You can find Chase on Twitter, where you can get updates and tips as well as contact their general customer service on their customer service Twitter feed.

Bottom Line

Your best bet to get in touch with Chase Sapphire Preferred is to call the number on the back of your card. If you haven't applied for an account yet, what are you waiting for? Click here to visit Chase's website for their online application.