April 15, 2018

Review: Chase Sapphire Preferred Customer Service

By Kim P

Editorial Note: This content is not provided by the card issuer. Opinions expressed here are author's alone, not those of the issuer, and have not been reviewed, approved or otherwise endorsed by the issuer.
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Setup a Chase Sapphire Preferred and sign in to manage your credit card online. Read this to maximize your account benefits.

To start, check out the latest Sapphire Preferred promotion. You can earn 2x points on travel and dining with this card.

At Chase's Secure Site	Chase Sapphire Preferred® Card
At Chase's Secure Site	Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards® 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. For example, 60,000 points are worth $750 toward travel.
Intro APR for Purchases	Intro APR for Balance Transfer	Regular APR	Annual Fee
N/A	N/A	15.99% - 22.99% Variable	$95

Visit Chase's website
Click "sign in" in the top right corner of the page
Enter your username and password

If you don't have the Chase Sapphire Preferred card yet, you can click here to apply online.

Forgot your Username or Password? If you forgot your username or password, you'll have to provide Chase with some personal identifying information. Start by clicking on "Forgot username or password" directly under "Remember my user ID." Chase will then ask you to enter each of the following:

Social Security number or tax ID number
Your Chase Preferred Credit Card number

Chase will then verify this information. If it matches the information they have on file, they will email you directions to obtain your forgotten user ID or password.

Customer Service

Is Chase customer service 24/7?

Chase Sapphire Preferred customers have 24/7 access to live customer service representatives. You can reach the Chase Sapphire department at 1-800-493-3319. You can also contact Chase through the following methods:

Call Chase general customer service: 1-800-432-2117. International callers should call 1-302-594-8200.
Send a secure message: Chase doesn't provide a direct email address, but you can send a secure message from your credit card account. After you log into your account, click on the "menu" icon (the three horizontal bars) on the left side of the page and choose "Secure Message." Click on "Compose Message" and send your request. Chase will respond in this message box as well, so make sure to check back for a response.
Mail Chase: If you prefer mail correspondence for general inquiries, mail your request to:

Card Services
P.O. Box 15298
Wilmington, DE 19850

If you are mailing a payment, mail it to:

Cardmember Services
P.O. Box 94014
Palatine, IL 60094-4014

Visiting a Chase Branch: If you prefer in-person customer service, you can visit a local Chase branch. Chase has 5,100 local branches throughout the United States. You can search by zip code, address, city/state, or just by state.

Reasons for Contacting Customer Service

When you contact Chase Sapphire Preferred customer service direct, you'll have a few options. Following are the prompts you'll need when contacting 1-800-493-3319:

You can stay on the line and wait for a customer service representative (press nothing)
Press #1 for the automated system
You can then choose to enter the last 4 digits of your credit card number or press #2 to report a lost/stolen card or check the status of your application.
If you pressed #2, you'll then press #1 for a lost/stolen card, #2 for a damaged card, or #3 to check the status of your application

Looking to redeem Chase Ultimate Rewards? Read our guide on how to redeem Chase Ultimate Rewards for maximum value.

Opening a New Account with Chase Sapphire Preferred

If you would like to apply for a new Chase Sapphire Preferred credit card, click here to visit Chase's website.

In the online application, you'll first enter your personal information, including your full name and address. You'll then enter your gross annual income and whether you own or rent your home. Finally, you'll enter your Social Security number, birth date, and contact information (phone and email). Last, you'll e-sign the legal disclosures and submit your application.

Read our Chase Sapphire Preferred review to learn why the card is a must-have for travelers. Find out about the best Chase Sapphire Preferred perks you should not ignore.

Additional Ways to Contact Chase Sapphire Preferred

Contacting Chase via phone or the secure message center within your account are the most effective ways to contact Chase Sapphire Preferred. They do, however, offer a few other ways to get in touch with them:

Facebook: You can click here to follow Chase (general) on Facebook. If you wish, you can contact them via private message on this page as well.
Instagram: Search "Chase" in your Instagram search bar and follow them. Once you follow Chase, you can send them a Direct Message in your app. This is general Chase customer service, though; it isn't Chase Sapphire Preferred direct.
Twitter: You can find Chase on Twitter, where you can get updates and tips as well as contact their general customer service on their customer service Twitter feed.

Bottom Line

Your best bet to get in touch with Chase Sapphire Preferred is to call the number on the back of your card. If you haven't applied for an account yet, what are you waiting for?

Click here to visit Chase's website for their online application.

Write to Kim P at feedback@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Chase. This site may be compensated through the Advertiser's affiliate programs.

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This site may be compensated through the Advertiser's affiliate programs.