February 10, 2019

Stitch Fix Review

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Stitch Fix stylists shop for you and send it directly to your home. It's great for people who love to try new trends and have the latest clothing. But it does have its downsides. Keep reading to learn more.

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Stitch Fix is a subscription service for clothing. You sign up, state your preferences, and receive shipments according to a predetermined frequency. You keep what you love and send back what you don't love.

It sounds simple, but keep reading to get our honest review on Stitch Fix and what it has to offer.

How Stitch Fix Works

Stitch Fix is a simple clothing subscription service. You complete a profile and are assigned a personal stylist. Your stylist chooses five items per shipment for you to try on and either purchase or send back. The items vary with each shipment and no two subscribers will likely receive the same exact items.

You can choose the frequency of your shipments from the following:

  • Running Refresh:
    Receive a new shipment every 2 to 3 weeks

  • Monthly Pick-Me-Up:
    Receive a new shipment every month

  • Occasional Update:
    Receive a new shipment every 2 months

  • Quarterly Top-Off:
    Receive a new shipment every 3 months

Before your stylist starts each shipment, you'll be charged a $20 non-refundable styling fee. This fee will become a credit should you decide to keep anything, though.

Once you receive your shipment, you try everything on and decide what you will keep and what you will send back. Enter your choices in your Stitch Fix account and you'll be charged for the items you keep. You also have the chance to provide the stylist with feedback at this point, which can help her further narrow down future shipments.

Who Should Use Stitch Fix?

  • Anyone who hates shopping: If you'd rather scrub your toilets than go to the mall, this may be the service for you. There aren't any bright lights distorting your perception of an item or nosy salespeople giving you their unwanted opinion. You do everything in the privacy of your own home.

  • Anyone who wants to be "trendy": If you are still sporting your mom jeans or your T-shirts from high school (20 years ago), it may be time to get with the times. Let a stylist figure out which trends would work best with your shape, style preference, and age. You may be surprised to see how many you like.

  • Anyone who doesn't have time to shop: Life gets busy and even when you want to, you may not be able to shop. Stitch Fix takes care of that by sending the items directly to you. Just make sure you have time to try them on and make a decision right away.

Reasons We Like Stitch Fix

  • You receive a 25% discount on each piece if you keep the whole box. If you fall in love with every piece in your shipment, you can purchase them at a discount. On top of the discount, they'll apply your $20 styling fee credit too. This makes it a little more affordable if you decide you need every piece in the box.

  • Each Stitch Fix box comes with a styling card. Even if you are the furthest thing from a fashionista there is, you can figure out how to easily style the pieces using the included styling card, which often has 2 outfit choices. Your stylist may also leave helpful notes on the cards to make it even easier. If you buy all Stitch Fix clothing, you may even be able to build an entire outfit by mimicking the styling card.

  • You get a personal shopper without leaving home. Once you complete your profile, you don't have to do anything except open the Stitch Fix Box that your personal shopper chose for you. You do this in the privacy of your own home, with or without an audience. Of course, it's a lot more fun to put on a fashion show with an audience, but to each their own.

  • You may try (and like) new styles. If you are guilty of going to the same store and wearing the same brands every year, you aren't alone. Stitch Fix set out to change that by giving women a chance to try on bold new styles in the comfort of their own home. You may surprise yourself and really like something that you instantly frowned at when you opened the box.

  • You can return unwanted items free of charge. Whether you want to return one item or all five items, you don't have to pay shipping for the return. Stitch Fix provides you with a prepaid mailer that you can place the unwanted items in and ship back.

    Don't Wait Too Long to Make a Return:
    Stitch Fix gives you three days to think about the items sent to you. You have to check out in that time, which means choose the items you are keeping and the ones you will send back.

    You must then drop the package in the mailbox within that time. If you don't checkout and/or send the items back, Stitch Fix may charge your credit card for the entire shipment.

  • You can tell the stylist what you like. When you complete your profile, you can add as much detail as you want for your stylist. This includes the amount you want to spend, the styles you like, colors you like, the fit you prefer, and the occasion you want your fix to focus on. You can even link your Pinterest boards to Stitch Fix if you have them. This gives the stylist an even deeper look into the styles that you like.

  • You can order shipments as you want them. Even though Stitch Fix has a regular subscription service, which we discussed above, you don't have to choose one of them. You can choose to have your shipments sent "on demand." There is no penalty for doing this either. This may be a more affordable option rather than worrying about paying for a shipment every few weeks or even months.

  • You can add family members to your subscription account. Stitch Fix started out as a service just for women. Today, though, they offer clothing for men and children. They carry sizes 0-24W (XS - 3X) for women, as well as petite and maternity clothing. Stitch Fix also carries sizes 28 - 48W (XS-3X) for men, and sizes 2T - 14 for kids.

  • You can try on new items with items you already own. Sometimes you may fall in love with just one piece from your shipment. If you already have something that goes great with it, you can save money and make your wardrobe more exciting at the same time. That's part of the beauty of trying on these items at home. You have access to your other clothing items as well as your accessories that may be the deciding factor to keep an item.

  • They carry brand names. Stitch Fix works with more than 250 up-and-coming women's brands and 30 men's brands. It's a great opportunity to try clothing from brands you wouldn't have tried before.

Reasons You May Want to Look Elsewhere

  • The clothes can be costly. If you are a bargain shopper, you may not love the prices of the clothing. Stitch Fix claims the average price of items is around $55, but that the items can cost anywhere between $20 and $600. You are able to set price ranges for each category, but that doesn't mean your stylist will always stick to that number. It depends on how realistic it is.

  • You always pay $20 even if you don't keep anything. The $20 styling fee, as we stated above, is non-refundable. If you never like anything they send, you could spend a pretty penny and not get anything in return. Luckily, you can converse with your stylist by leaving notes, linking your Pinterest boards, or updating your profile so that she can find items that you will keep.

  • You won't get sale prices. Unless you keep the entire box sent to you (5 items), you won't get a discount. You also won't find any coupons online for Stitch Fix. You pay retail prices, which can sometimes be high, depending on the brand they send.

Price Matching: Stitch Fix does have a price match program available. If you find an identical item cheaper elsewhere within 7 days of delivery, you may get the lower price if you report it. Keep in mind, however, that the item cannot be part of any exclusive or conditional deals in order to apply.

How They Compare

  • Amazon: Amazon offers "Prime Wardrobe" to Prime members. This service gives shoppers the chance to have chosen clothing items shipped to their home for them to try on before buying. The key factor here, though, is the shopper chooses the item. There isn't a personal shopper or the element of "surprise." You only pay for what you keep and you have 7 days to make up your mind.

  • Bombfell: Bombfell works almost the same as Stitch Fix except it's a service strictly for men. There's a $20 styling fee and a personal profile to complete. Once you receive your items, you have 7 days to decide if you will keep them or send them back. If you do keep everything, you may be able to save up to 20% on your order.

  • Trunk Club: Trunk Club is a Nordstrom-owned company that offers a similar service as Stitch Fix. They charge a $25 styling fee, which you can credit towards your purchase if you buy anything. Nordstrom credit card holders don't pay this fee. You have access to a stylist that you speak to by phone and you get to see a preview of what they will send you online. You get to approve or deny the items. Once you receive the preapproved items at home, you have 5 days to make a decision.

Bottom Line

Stitch Fix can be a lot of fun and a great way to try new trends. If you can't stand shopping and don't mind paying regular price for items, then this could be just what you've been looking for.

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