Updated September 12, 2017

Best Ways to Contact Protect America Customer Service

Read more about Protect America
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Good customer service means fast responses and speedy resolutions. Here are the Protect America numbers you need to know and tips for the best results.

You are going to want to get a real, live human being on the phone who speaks clear English and can address your concerns.

You might be shopping for a home security system and want to discuss your options with Protect America. Or you're a long-time customer who wants to upgrade your plan or technology. Or you have some sort of technical service issue.

No matter why you're calling, read this article. Learn how to get quick and effective results from Protect America customer service.

New Customers - Phone Number and Hours

  • New customer phone number: 855-330-0286
  • Monday-Friday: 7 AM - 11 PM Central Time
  • Saturday: 8 AM - 8 PM Central Time
  • Sunday: 9 AM - 7 PM Central Time

    Protect America

    Get Free Home Security Quote

    Get up to $1,400 in free equipment with Protect America, a CreditDonkey #1 recommended partner for the best home security system for the money. Includes 24/7 professional monitoring, easy setup, and no installation fees.

Existing Customer Phone Number and Hours

  • Existing customer phone number: 800-951-5111
  • Monday - Friday: 8 AM - 9 PM Central Time
  • Saturday - Sunday: 9 AM - 7 PM Central Time

Protect America Phone Number Installation: For help with installing new equipment, contact (800) 951-5111, option #4.

Additional Ways to Contact Protect America

In Case an Alarm Goes Off

Protect America's monitoring service is handled by Criticom, a security monitoring services company. If an alarm goes off at any time, they will call you and your emergency contact numbers. If you don't answer the phone or if you don't verify that it was a false alarm, they will call the police.

Protect America Monitoring Center Phone Number: (877) 274-0604. Be prepared to give your password to verify your identity.

Step One: Know Why You're Calling

The most effective ways to get results with a customer service agent over the phone is to know why you're calling in advance. The clearer your goal, the more likely you will be to get your results. Here are some of the most common reasons for calling Protect America:

  • You would like to become a new customer
  • Technical support
  • Upgrade your home security technology
  • Cancel service
  • Billing questions
  • An alarm went off in your home

Step Two: What Would You Like to Get out of the Interaction?

Once you know the reason for your call, consider what transaction you are looking to obtain out of the interaction. If you are looking to get a live person on the phone so that you can ask for a deal or vent your frustration with your service, that's not going to get you far. Instead, have a specific goal in mind before jumping on the phone:

  • Ask for documentation on your bill
  • Ask for a copy of your contract or all the specifics
  • Ask for the total cost and duration of a contract with Protect America
  • Get help to fix your home security system

    Protect America

    Low Price Guarantee

    If you find a lower price for the same amount of wireless home security package, Protect America will match the price. See terms and conditions for details.

Step Three: Ask to Speak With a Manager or Supervisor

There are times when the customer service representative you reach won't have the authority to handle your issue. This is especially the case in terms of billing disputes, upgrades, or deals that you saw online. Sometimes a manager will be able to resolve your problems quicker and more effectively.

Tip: Always speak in a calm and polite tone. Simply say to the customer service rep, "Would it be possible to ask a supervisor about the question that I have, please?" The more friendly and polite you are with a specific and reasonable request that you have, the more likely you will be to get your issues resolved.

Step Four: Speak in a Calm and Pleasant Manner Over the Phone

You won't get very far if you berate the representative over the phone. To be sure, there can be fewer things more difficult and frustrating than calling customer service.

But keep in mind, their job is to help get your issues resolved. That is more likely to happen when you are nice to the person you chat with over the phone.

Tip: Try remembering their name when they introduce themselves. Ask them how their day is going. Keep in mind that you are talking to a real person who is at their job. The last thing you want to be is an obnoxious customer. The more work you put into your attitude over the phone, the easier the call will be and the more eager they'll be to help you out.

Step Five: Ask for Documentation or Chat Online

If you're having a billing or service request dispute with Protect America, ask them for documentation. That way both parties can understand where they are coming from.

You can ask them to email you your latest statement or bill, or you can chat with them online via their Facebook page, or the live chat system on their website.

The great thing about the live chat is that when you are done, you can have the system email you a transcript of your conversation to keep for your personal record.

Step Six: Things to Keep in Mind

Before calling Protect America, especially if your call is in regard to billing, new service or canceling service, here are few handy tips to have in the back of your mind:

  • Joining Protect America involves a contract, so there are fees if you cancel early.
  • Protect America offers over a dozen different security solutions from video cameras, motion detectors and touchscreens in case you're looking for a different approach that can work for you.
  • If your alarm goes off outside of business hours, their security monitoring will contact you first.

Protect America Cancellation Phone Number: Call (800) 951-5111, option #4 to reach Protect America Customer Service.

Protect America Facebook page

If you prefer reaching out via social media, Protect America also has a Facebook page. Facebook states that they typically reply after a few hours. If you need immediate attention, it would be better to call them directly or chat with them live on their website.

As of September 2017, a brief view of their wall reveals few user comments or postings, with no feedback from the page itself. If you have a comment or enquiry, it would be better to call or chat with them instead.

Protect America Live Chat

Protect America provides a Live Chat service which you can access on their website. Simply click on the ‘Chat’ button on the right side of the screen. A dialogue box will prompt you for basic information such as your name and email. Then select whether you’d like to chat with their customer service, or their sales team. Generally, existing customers will speak to customer service, while new customers will chat with sales. After the conversation, you’ll be given the option of being mailed a transcript of your conversation for your personal record, which will be sent to the email address you provided at the beginning of the chat.

Tip: We advise new customers to have a call with their sales team at 855-330-0286 before subscribing. They will usually offer certain promotions or discounts as incentive for you to sign up. If you don’t like the automated payment system on their website, their sales team can also help process your payment.

Additional Contact Methods

There are ways outside of getting a customer service representative on the phone if you're trying to contact Protect America. Depending on your reason for contact, there are different methods you can try:

  • Tweet Protect America
  • Write a letter to their offices: Protect America Corporate Headquarters, 3800 Quick Hill Road, Building 1-100, Austin, TX 78728

Bottom Line

Whether you are a new or existing customer, or you have a technical support issue or billing dispute, there is a way to contact Protect America to get your problem resolved.

Knowing why you're calling in advance, and speaking in a calm, professional and respectful tone will help get more effective results. And you can always call, chat, Tweet or even fill out the contact form to write to the CEO directly so you can get what you need from Protect America.

Disclaimer: Opinions expressed here are those of the author's alone. Please support CreditDonkey on our mission to help you make savvy financial decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.

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Protect America Reviews


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