August 17, 2019

HostGator Login

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HostGator has several login portals for different functions. Where should you look for webmail, cPanel or other portals? Read on to find out.

Once you sign up with HostGator, you may have several accounts to log in to. For example, there's the customer portal, webmail, cPanel, etc. Each of them will have their own login.

To help you with this, we've compiled a simple guide on how to log in to all the major accounts.

Logging In To The Billing/Customer Portal

When you sign up with HostGator, you'll have a main Billing/Customer account. Here's where you can:

  • View your hosting plans
  • Check the status of your domains
  • Make payments

To log in to your Billing/Customer portal, you'll need to know your username and password. You receive this in a welcome email after signing up. Then simply visit HostGator to enter your info.

Take note: The welcome email will have two logins—one for your cPanel, and the other for your Billing portal.

For Shared accounts, you may be able to access your Billing portal and your cPanel with a single login. HostGator calls this their "Single Sign On" feature.

For HostGator's guide on Single Sign On and how to log in to the Billing/Customer portal, click here.

What if I didn't receive my welcome email?

HostGator won't send the welcome email until after you pay for your new hosting. After payment, it takes up to 1 hour for Shared Web and Reseller Hosting, and up to 48 hours for Dedicated Hosting for you to receive your welcome email.

Also, although HostGator calls it "welcome email," it won't actually say "welcome email" in the subject. Try searching for "HostGator" or "Your Account" instead of "welcome."

If you still can't find it, look in your spam and junk folders. If it's not there either, be sure to whitelist sales@hostgator.com before requesting it again from their support channels.

Logging In To Cpanel

cPanel is where you manage all aspects of your web hosting account. It has a separate login from your Billing portal.

If you know your login information (also from your welcome email) then you can access cPanel through several ways.

Option 1
If you know your server name (from the welcome email), then simply log in at https://ServerName:2083.

Option 2
Use HTTPS and your server's IP address, followed by the secure port number: https://server-IP-address:2083

Option 3
For this method, you'll have to first point your domain name to HostGator's servers. You can read on how to do that here.

Then use HTTPS and your domain name, followed by the secure port number: https://domainexample.com:2083

For a more complete guide on how to log in to your cPanel, refer to HostGator's article here.

Logging In To Web Host Manager (Whm)

When you sign up for HostGator's VPS, Dedicated Server, and Reseller hosting, you'll be using the Web Host Manager (WHM) platform.

The welcome email will have the link to your WHM login page, as well as your username and password.You can also log on to WHM using these options:

Option 1
Use the server name to login to WHM at https://ServerName:2087

Option 2
You can also use HTTPS and the IP address, followed by the secure port number at https://IPaddress:2087

Logging In To Webmail

Before you can log in to your webmail account, you'll need to create one. You can do this via the Email section on cPanel. You can read HostGator's guide on how to create emails here.

Once you've created an email account, you can now log in to it. There are several ways to log in:

Access Webmail via Direct Link
If your domain is live, you can access your webmail by typing a special URL directly into your browser.

  • Use the address http://www.example.com/webmail, where example.com is your primary domain or add-on domain name.

  • You can also use HostGator's default webmail port, which is 2095. Just input the following address into your browser:
    http://www.example.com:2095

  • You can also use http://webmail.example.com, although this method won't work for add-on domains.

Access Webmail via cPanel (Admin only)
If you're the admin, you can access the cPanel to see all the different email accounts you have.

You can do this via the billing portal Hosting tab, or from your cPanel home page.

  1. Click on the Email Accounts icon (NOT the Webmail icon).

  2. Find the email account you'd like to log in to from the list of email accounts.

  3. On the right side of the email account, click on More, and then Access Webmail.

  4. A new page asking for your password will pop up. Enter your password.

  5. Select the webmail application you'd like to use. This could either be Horde or RoundCube.

The Webmail icon in your cPanel will not take you to your list of created emails. Instead, it shows you the default email account for your hosting account, where you'll sometimes get server messages.

Accessing Horde or RoundCube via Direct Link
You can also go directly to the Horde or RoundCube interface by using these URLs. Simply replace example.com with your main domain name.

Logging In To Plesk

HostGator customers who subscribe to VPS with Plesk, Windows Shared, and Windows Dedicated plans will have access to the Plesk control panel.

When you sign up with a plan that uses Plesk, your username and password will be in your welcome email. You'll also get information like your server IP and domain name—simply replace these in the addresses below.

Here's how to log in:

Secure Login Page:
Plesk username: admin
Address: https://server-IP:8443

Site Preview URL:
https://server-IP:8443/sitepreview/http/domain.com/ (replace values for server-IP and domain.com)

Welcome Email
There should be a link to your Plesk login page. Simply click on it and use your Plesk password.

  1. Click the link in your email or type it into your browser.

  2. Your username is admin.

  3. Type your password.

  4. Leave the Interface Language as default or change it to your preferred language.

  5. Click Log in.

Bottom Line

Depending on your account type with HostGator, there'll be multiple accounts for you to log in to.

Your welcome email will have all the important login information for you to log in to cPanel/Plesk and the billing portal. If you haven't received this email, make sure to check your junk and spam folders.

If it's not there, then make sure to whitelist sales@hostgator.com before contacting support and asking them to resend it to you.

You can also head over to their support page—there are plenty of guides to help you.

Disclaimer: Opinions expressed here are author's alone. Please support CreditDonkey on our mission to help you make savvy decisions. Our free online service is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content.

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