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October 11, 2018 12:00 PM PT

Chase Sapphire Reserve Login and Customer Service Help

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Need to contact Chase Sapphire Reserve or log into your account? We have the answers you need to manage your account and get the answers you need quickly.

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Chase Sapphire Reserve is a premium credit card offering hefty travel rewards and protections. But how does the customer service stack up? Is it worth it?

Keep reading to learn how you may benefit from Chase Sapphire Reserve's customer service-related offerings.

Overview

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Named "Best Premium Travel Credit Card" for 2018 by MONEY® Magazine
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year
  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases. $0 foreign transaction fees.
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,000+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select
  • Up to $100 application fee credit for Global Entry or TSA Pre✓®

Concierge Services and More

Chase Sapphire Reserve
Apply for Chase Sapphire Reserve
As a Chase Sapphire Reserve credit card holder, you'll have access to concierge services and "experiences," if you choose to take advantage:

  • Visa Infinite Concierge: This 24/7 concierge access helps you get hard-to-make dinner reservations or score the hottest tickets to plays or sporting events. You can also use the service to arrange flower delivery, equipment rental (for business trips), or to get the latest scoop on events in the area you're traveling to.

  • Chase Experiences: Chase Experiences give Sapphire Reserve cardholders access to VIP access at concerts, photo ops with celebrities, and special sporting event opportunities. The events are limited to a specific number of cardholders and change often, so it's worth checking back periodically.

How to Contact Customer Service

Chase provides Chase Sapphire Reserve customers with several methods to contact them, including 24/7 customer service either online or over the phone.

  • Contacting Chase by phone: You can call 1-800-432-2117 any time of day or night. If you are calling from outside of the United States, please call 1-302-594-8200.

  • Contacting Chase by mail: If you have general correspondence, you can mail it to:

    Card Services
    PO Box 15298
    Wilmington, DE 19850

  • Email Chase: Chase doesn't provide a direct email address for clients or potential clients to contact them. If you are a current client, though, you can log into your account using the above method and send a secure message. You'll find this option in the menu (the three horizontal bars on the left side of the page). You'll compose an email within your account. This is also where you will receive the response.

  • In person: Chase has more than 5,100 branches located throughout the United States. You can use their Chase locator to find your local branch. All you need is a zip code, address, or city/state name to find the Chase closest to you.

Additional Ways to Contact Chase Sapphire Reserve

Like many other companies today, you can also find Chase on various social media sites. Keep in mind that you'll be following Chase in general, not specifically Chase Sapphire Reserve. If you use any of the following methods to contact Chase, it will be general customer service, not specifically Sapphire Reserve agents.

  • Facebook: Follow Chase on Facebook and you have the option to send them an instant message via this social media site.

  • Twitter: Chase has a Chase Support Twitter feed dedicated to answering your questions Monday-Friday, 7AM-11 PM and Saturday/Sunday, 10 AM-7 PM. You can also follow Chase on Twitter for their general feed.

  • Instagram: Follow Chase on Instagram for a little fun, but they encourage you to call the number on the back of your credit card for immediate customer service.

Opening a New Account With Chase Sapphire Reserve

Chase Sapphire Reserve
Apply for Chase Sapphire Reserve
At Chase's Secure Site
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Named "Best Premium Travel Credit Card" for 2018 by MONEY® Magazine
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year
  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases. $0 foreign transaction fees.
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,000+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select
  • Up to $100 application fee credit for Global Entry or TSA Pre✓®
Intro APR for PurchasesIntro APR for Balance TransferRegular APRAnnual Fee
N/AN/A
19.24% - 26.24% Variable
$450

If you think the Chase Sapphire Reserve card might be for you, they make it easy to apply online with the following steps:

  • Click here for the application
  • Enter your name and address
  • Enter your gross annual income, the source of income, employer, and type of residence
  • Enter your Social Security number, birthday, phone number, and email
  • E-sign the disclosures

If there is an issue with your application, the system will tell you that Chase will send you a response via postal mail in 7-10 business days.

Logging in to Chase Sapphire Reserve

  1. Click here
  2. Click "Sign in," which is located on the top right corner of the page
  3. Enter your username and password

Bottom Line

Chase Sapphire Reserve card may cost you a lot upfront, but if you are a frequent traveler, you may enjoy the many benefits. Chase makes it easy to stay in touch with them, no matter where you travel, by contacting them via phone or online.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Chase. This site may be compensated through the Advertiser's affiliate programs.

Disclaimer: This content was first published on October 11, 2018. Information including APR, terms and benefits may vary, be out of date, or not applicable to you. Information is provided without warranty. Please check Chase website for updated information.

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This site may be compensated through the Advertiser's affiliate programs.

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Chase Sapphire Reserve
Apply for Chase Sapphire Reserve
At Chase's Secure Site
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Named "Best Premium Travel Credit Card" for 2018 by MONEY® Magazine
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year
  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases. $0 foreign transaction fees.
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,000+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select
  • Up to $100 application fee credit for Global Entry or TSA Pre✓®
  • Go to issuer's official application, terms, and details
Intro APR for PurchasesIntro APR for Balance TransferRegular APRAnnual Fee
N/AN/A
19.24% - 26.24% Variable
$450

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Editorial Note: Any opinions, analyses, reviews or recommendations expressed on this page are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.

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